- Salary
- $25+/hr
- Location
- Lakewood, CO, CO, US
- Department
- Management
- Education
- PhD
- Source
- GovernmentJobs
Description
Our Mission - Engaged employees working together to safeguard lives and to provide diverse public safety services to local communities.
Our Vision - Creating safer and more resilient communities across Colorado.
Our Core Values - Unity, Honor, Service
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
The State is dedicated to non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
At CDPS, our culture is driven by our commitment to creating a safer Colorado and guided by a public service focus. We strive to provide effective solutions and services to our fellow Coloradans. We model a culture of collaboration, innovation, and growth for our employees. We maintain a professional and inclusive workplace.
Careers with a purpose:
If you are passionate about public safety and public service, and are eager to dedicate your career to serving Coloradans, consider joining CDPS. Our team at CDPS consists of exceptional individuals and is an environment where you can challenge yourself and acquire new capabilities to build a rewarding and fulfilling career.
We are committed to providing public safety services to our communities including safety on our roads, preparing for and mitigating environmental disasters such as floods and wildland fires, disaster recovery, combating crime, promoting school safety, and victim services.
Classification and Salary:
TEMPORARY AIDE
Anticipated Hiring Rate: $25.00/hour
The Office of Operations & Administration (OOA) unit exists to efficiently manage the overall administration of the Division and to ensure consistent coordination of all similar functions between the program offices within the Division and Department. To achieve this goal, the office:
a. Develops and implements policies and procedures common to the program offices;
b. Coordinates training and education of managers throughout the Division;
c. Manages finances and administration of multiple federal and state grant programs;
d. Manages personnel, budget activities, and purchasing for the Division;
e. Coordinates with the Department, Office of Information Technologies, State Controller, and other state agencies on administrative matters and office functioning.
The office consists of both Division of Criminal Justice (DCJ) and Executive Directors Office (EDO) personnel
About the Job
The scope of work for this position is to provide support in archiving grant data from the legacy Grants Management System (GMS), testing the new GMS before each new step/new program launches, and creating testing guidelines and instructional job aids for staff and external partners. This work includes:
Compile and sort information according to priorities
Troubleshoot customer requests
Apply data program techniques and procedures
Generate reports, store completed work in designated locations and perform backup operations
Keep information confidential
Comply with data integrity and security policies
Ensure proper use of office equipment and address any malfunctions
Exporting and saving information from existing systems to a Google folder
This is a temporary position not to exceed 9 months
Position is scheduled 40 hours/week
Hybrid, a minimum two days per week in the Lakewood office
Work unit core business hours, Monday - Friday, 8:00 a.m. - 5:00 p.m. with some flexibility available
Software Customer Support Specialist
- Helps customers with technical issues related to grants management software
- Diagnosing problems - Analyzing customer issues to determine the cause and guide customers through the steps to solve them
- Communicating with customers - Answering support calls, emails, chats, or other messages from customers
- Training users - Training users on software in person or through tutorials, such as videos, manuals, or digital pages
- Maintaining systems - Testing computer components, monitoring and maintaining systems, and performing performance tuning
Software implementation, testing and maintenance
- Analyze specifications: Review and analyze the software's specifications before performing any tests
- Develop tests: Collaborate with end users to develop test plans
- Execute tests: Perform exploratory testing, functional testing, and regression testing
- Document bugs: Record bugs, glitches, and other flaws as each test is executed
- Troubleshoot issues: Resolve issues
- Prepare reports: Detail the software's effectiveness and any needed adjustments
Note, to be considered for this position, you must meet one of the following options for consideration.
Proven Experience, Knowledge, Skills
Four (4) years of relevant experience in database administration including configuration, testing, troubleshooting and end user training and support
Appropriate education will substitute for the required experience on a year-for-year basis. If substituting education for experience, official or unofficial transcripts must be attached at the time of application.
Preferred Qualifications and Competencies
Experience managing multiple projects simultaneously
Customer Service/Stakeholder engagement experience
Excellent written and verbal communication skills
A technical education or relevant experience in software support, training, or remote helpdesk technical support
Discretion and good judgment
Knowledge and experience with grants management
Ability to manage and track deadlines
Experience in FLUXX Grants Management System (GMS) a plus. (or any Database CRM experience)
Coding ability a plus
Conditions of Employment
Requires successful completion of a background investigation that includes a polygraph exam, a fingerprint based criminal history search and reference checking
Appeal Rights
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb. A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Disability Accommodation
If you have a disability and require reasonable accommodation to ensure equitable opportunity applying or interviewing for this position, please direct your inquiries to Human Resources at: [email protected].
The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Colorado Department of Public Safety is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.
Applications are considered complete and accurate at the time of submission. Therefore, additional information may not be solicited or accepted after your application has been received.
Closing Date: All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications may proceed to the next step. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.
Supplemental Question: Effective responses to Supplemental Questions will directly relate to your professional experience, career accomplishments, and views about organizational values and approaches, and how they relate specifically to this position and requirements as you understand them. Answers generated by AI-tools will typically be unresponsive.
Transcripts: An unofficial copy of transcripts must be submitted at the time of application should education be used as qualification. Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may prevent your application from moving forward in the selection process.
Military Veterans: If you are a military veteran you must submit a copy of your DD-214, Member 4 Copy, and VA disability letter if available/applicable at the time of application so we can determine if you are eligible for veteran's preference points. Military personnel who are stationed outside of Colorado may be eligible for this position by submitting the completed DD-2058 "State of Legal Residence" form.
Application Tips: For an overview of State of Colorado application process and application tips, please view this video.
Resumes, Cover Letters, or other documents submitted will not be reviewed, assessed, or used in the initial stages of the comparative analysis (transcripts submitted to verify that the applicant meets either the education requirement or minimum qualification substitution are exempt from this).
Notifications: All correspondence regarding your status in the selection/examination process will be sent via email to the email address listed on your application. Include your current working email address on your application and check the email provided on your application frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from "state.co.us" and "[email protected]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
e-Verify: CDPS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
Comparative Analysis Steps may include:
Structured application review by a panel of SMEs
Panel Interview
