- Salary
- $25+
- Location
- Philadelphia, PA, US
- Type
- Full-time
- Department
- Marketing
- Source
- iCIMS
Description
Location
This position is located at 5000 S Broad Street, Philadelphia, Pennsylvania, 19112 United States
Role Summary
Anthropologie is seeking an Intern to join its growing consumer insights group. As part of the Customer Strategy team – Consumer Insights is the key to understanding the voice of our customers and plays a key role in foundational understanding of our customers and how to best meet their needs. The Co-op will assist this team in building customer communication via surveys, focus groups, customer experience feedback and analyzing the direct customer interaction. This will be a great opportunity to learn about retail, ecommerce, merchandising and qualitative customer insights.
Anthro is focused on hiring the best talent for our growing Customer Strategy organization. The Co-OP, Consumer Insights must be dedicated to delivering high quality, accurate and timely analyses to drive growth and encourage learning throughout each of the brands.
Role Responsibilities
- Prepare customer insights surveys and research projects for deployment within Qualtrics or direct to the participants
- Assist with Focus Group and Brand Health tracking major projects as needed
- Analyze customer response data to answer questions about online and retail customer behavior including product performance, shopping behavior and behavioral preferences
- Leverage Excel and PowerPoint to present results in a clear format with guidance from the team
- Produce regularly scheduled Customer Experience (CX) survey reports on time and QA data for accuracy
- Tracking and communicating relevant industry trends and secondary research
- Assist the team with ad-hoc consumer interaction as needed
Role Qualifications
- Candidate should have communication and marketing research education / skills
- Candidate must have strong quantitative skills and high attention to detail.
- Experience processing and analyzing data using Excel is required
- Excellent written and verbal communication skills
- Self-motivated to continuously improve and learn new concepts and skills.
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
Anthropologie Wage Transparency
To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.
US EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
