Financial Inclusion Officer

We are working closely alongside a Local Authority in Solihull to assist with the appointment of a Financial Inclusion Officer, on a 6-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £16.40 - £21.84 per hour

Summary:

As a Financial Inclusion Officer, you will support households experiencing financial hardship by providing tailored advice, guidance, and practical assistance to improve financial resilience.

Responsibilities:

• Manage a caseload of individuals and households experiencing financial hardship and provide holistic financial inclusion support.
• Identify clients requiring financial assistance and undertake comprehensive needs assessments and action plans.
• Support customers to maximise household income through welfare benefits, grants, charitable funding, and reduced expenditure.
• Provide budgeting, debt management, financial literacy, housing, and welfare advice.
• Make recommendations for hardship grants, Discretionary Housing Payments (DHPs), Crisis Awards, Community Care Grants, and other financial assistance.
• Work collaboratively with internal departments and external partners including Citizens Advice, housing providers, social care, employment services, and voluntary organisations.

Qualification:

• GCSE Maths and English (Grade C/4 or above) or equivalent Level 2 qualifications, or relevant experience within a Revenues and Benefits environment.

Essentials:

• Experience supporting customers experiencing financial hardship or vulnerability.
• Knowledge of welfare benefits, Universal Credit, financial inclusion, budgeting, and debt advice.
• Experience managing a varied and complex caseload within a target-driven environment.
• Ability to communicate complex financial information clearly and empathetically.
• Full UK Driving Licence and access to a vehicle insured for business use.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires a Standard DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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