1 A2 -Warehouse Associate Lead

A Pack Lead is responsible for leading day-to-day operations within the packing department, ensuring safety, productivity, quality, and workflow are maintained while supporting associates and leadership.

Pack Lead Job Description

Position Title: Pack Lead

Position Summary:
The Pack Lead assists operations leadership by coordinating daily activities in the packing department. This role ensures associates are working safely and efficiently, monitors production goals, resolves operational barriers, and provides real-time coaching to help the team achieve productivity and quality targets.

Key Responsibilities

• Lead and support a team of pack associates throughout the shift.
• Assign work based on operational priorities and staffing levels.
• Monitor productivity, quality, and safety performance.
• Ensure CPT (Critical Pull Time) deadlines are met.
• Track workflow and identify bottlenecks affecting production.
• Coordinate with Pick, Rebin, Problem Solve, SLAM, and Ship Dock teams to maintain workflow.
• Provide real-time coaching on productivity, quality, and standard work.
• Escalate equipment issues, inventory shortages, and operational concerns to leadership.
• Monitor associate attendance, break compliance, and labor utilization.
• Conduct safety observations and reinforce safe work practices.
• Ensure workstations remain organized and compliant with 5S standards.
• Assist with training and onboarding new associates.
• Support problem-solving efforts to minimize downtime and improve efficiency.
• Communicate shift priorities, performance updates, and operational changes to the team.
• Maintain accurate production records and report shift performance to leadership.

Qualifications

• High school diploma or equivalent.
• Previous warehouse, distribution, or fulfillment center experience preferred.
• Leadership or team lead experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with warehouse management systems (WMS).
• Ability to analyze productivity metrics and make operational decisions.
• Ability to lift up to 50 pounds and stand or walk for extended periods.

Knowledge & Skills

• Team leadership
• Time management
• Safety compliance
• Process improvement
• Quality assurance
• Productivity management
• Labor planning
• Problem solving
• Conflict resolution
• Communication
• Training and coaching
• Continuous improvement (Kaizen/Lean principles)
• Inventory and workflow management

Performance Expectations

• Meet or exceed productivity and quality goals.
• Ensure all CPTs are completed on time.
• Maintain a safe work environment with zero preventable incidents.
• Minimize downtime through proactive problem solving.
• Develop associates through coaching and performance feedback.
• Foster teamwork, accountability, and operational excellence.

You must be authorized to work for any employer in the U.S. 

Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 

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