Sr. Specialist, Technical Support

Job Description

This role provides end-to-end ownership of IT/OT infrastructure and support for research laboratories and manufacturing plant systems, ensuring cGMP-compliant operations. It drives proactive troubleshooting, infrastructure implementation, and continuous improvement of initiatives supporting biologics development and clinical manufacturing, with direct accountability for IT infrastructure at the Rahway site.

Key Responsibilities

• Design and develop secure Human-Machine Interface (HMI) application components within the IT/OT platforms (DeltaV DCS, control Historian, Programmable Logic Controller (PLCs))

• Support integration of OT and HMI applications with gateways, control systems, and communication protocols

• Operate and maintain OT systems, tools, and applications.

• Support IT/OT services including asset inventory, configuration management.

• Conduct risk assessments, obtain permits, and manage technician allocation.

• Perform investigations, change requests, and ensure compliance with engineering documentation standards solutions leveraging best practices

• ROBO administration, Server builds and Backup and recovery

• Local Network support -Access switch provisioning and trouble shooting.

• Complete control of all IP assignments for Rahway/West Point including VIM network. 

• Firewall rules administration for systems that work between different VLANs at Rahway (BAS, Empower, LabX, Thermo, DeltaV mobile) 

• Troubleshoot any issues with Servers and or the VM's provisioned.

• Delta V virtual controller set up and troubleshooting.

• Active Directory (AD) group configuration.

• SAN and server space monitoring

• Actively supports Digital Transformation initiatives involving system integrations, data connectivity, data analysis/modelling, validation methods and value-based optimization of manufacturing.

Educational and Experience Requirements

• Must have 5+ years demonstrated DeltaV batch automation experience, preferably in a pharmaceutical environment

• Proven experience in resolving software /automation problems & maintain reliable operation of all building control / automation and related systems while complying and supporting the global standards

• Skills in commissioning & qualification (C&Q) of automated / computerized systems, aligned with Computer System Validation (CSV) requirements in a GxP-regulated environment.

• Extended knowledge of GxP / Health Safety & Environment (HSE) & Quality systems

• Excellent communications skills essential

• Bachelor’s degree in a Life Science discipline or min 3 years equivalent practical experience in automation control systems within regulated environment. 

• Thorough knowledge of computer validation/SDLC principles and automation change control procedures. (e.g., GAMP 5) 

• Strong technical competency with knowledge of pharmaceutical industry processes & practices.

• Demonstrated understanding of network, cloud and virtual server technologies.

• Knowledge of integrated software applications, including SCADA, MES and LIMS systems, in support of business processes in a pharmaceutical manufacturing environment

• Demonstrated project management skills

• Enterprise mindset, entrepreneurial spirit, self-starter, self-guided, hands-on person.

• Record of working independently, asynchronously (across time zones) and with excellent communication skills that cross culture / geographic / organizational boundaries.

Other Job Requirements

• Record of working in a team of multidisciplinary scientists and IT/OT personnel, product teams & operating effectively in a matrixed environment with a customer centric attitude

Required Skills:

Active Directory (AD), Allen Bradley PLC, Availability Management, Change Controls, Engineering Document Management, Incident Management, Information Technology (IT) Infrastructure, Information Technology (IT) Support, Information Technology Operations, IT Operation, Management System Development, Network Support, Problem Management, Production Management, Programmable Logic Controller (PLC), Quality Assurance (QA), Service Delivery, Siemens PLC, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Testing

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

The salary range for this role is

$106,200.00 - $167,200.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

07/18/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.