Physician Support Representative

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

919 Westfall Rd, Bldg C, Rochester, New York, United States of America, 14618

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

400045 Neurology - MC Admin M&D

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 205 H

Compensation Range:

$20.30 - $27.41

Responsibilities:

Performs complex secretarial and administrative duties in a fast-paced Outpatient Neurology Infusion center, with minimal direction and considerable latitude for independent judgement, in support of the Neurology Department and Medication Access Specialist team. Responsibilities include routine and non¬routine duties requiring complex decision making and advanced clerical skills, as well as outstanding proficiency in an Outpatient Infusion Center. Excellent communication skills and the ability to multi-task and prioritize are essential.

ESSENTIAL FUNCTIONS

• Responsible for scheduling multiple complex Infusion Center appointments. This duty entails working closely with the Infusion Center nurses and Medication Access Specialists to ensure all appointments are entered appropriately and accurately. Responsible updating any scheduling changes as they may occur. Responsible for scheduling all infusions at both of our infusion centers (Strong Memorial Hospital AC-1 and Westfall Rd Bldg C).
• Answering incoming patient calls to schedule appointments and answer any non-clinical/ medical patient questions or triage to the appropriate staff member.  Make outgoing phone calls to schedule subsequent infusions, remind patients of upcoming infusions and review pre-infusion checklist.  Conduct phone interview with patients, collecting additional information to determine priority of appointment and review health insurance information to ensure that we have correct information.
• Assisting patients to schedule follow up appointments and other procedures within our departments divisions (neuroimmunology, neuromuscular, headache, cognitive/ behavioral health, etc.) to occur on the same day, if possible.  Coordination of cross-departmental appointments that may be required to initiate and/or continue on therapy.  Assist with outpatient department to assure appropriate documentation that is required to provide patient services. 
• Coordinating with external infusion centers and home infusion agencies to coordinate appropriate appointments when needed.  Will reach out to external centers to identify appropriate infusion site and necessary information required for us to send for patients that live out of our region and are eligible for treatment at an outside center.                                   
• Provides assistance to Infusion Center charge nurse, and all treatment center nurses as assigned.  Exercise and maintain knowledge of all policies and procedures related to area of responsibility. Provide administrative support to and coordination from all aspects of patient care for follow up and referral patients.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 2 years of relevant experience required
• Or equivalent combination of education and experience
• 3 years of secretarial and office experience, including 1 year in position which demonstrated the ability to work with minimum supervision and to direct an office operation preferred. 
• Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated customer relations skills required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.