Medical Assistant / Patient Services Representative

Medical Assistant / Patient Services Representative

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.

The Medical Assistant/PSR is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties include supporting the physicians and/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.

Roles and Responsibilities:

• Perform clinical duties, including taking vital signs and assisting with procedures, in accordance with NYS laws and practice protocols.
• Prepare exam rooms, sterilize equipment, and maintain clinical supplies.
• Manage patient records, including preparation for visits and handling patient inquiries.
• Check in patients, verify/update demographics, and obtain necessary signatures and insurance information.
• Collect payments, handle daily cash out, and prepare bank deposits.
• Schedule appointments, coordinate referrals, and manage pre-authorizations.
• Provide call management, including triaging phone calls, prescription refills, and test results.
• Participate in team meetings, quality improvement activities, and handle patient communication through various channels.

Required Skills and Experience:

• High School Diploma or equivalent experience
• Demonstrable customer service skills
• Strong problem solving skills including the demonstrable ability think through issues and define solutions
• Excellent time management and prioritization skills
• Must have prior experience with Microsoft Office as well as strong general computer skills

Preferred Skills and Experience:

• Prior experience with healthcare information systems, specifically Medent, is Preferred

Physical Requirements:

• Must be able to remain in a stationary position for extended periods throughout the day
• Constantly operates a computer and various medical technology throughout the day
• Regularly positions self to perform clinical duties and prepare exam rooms
• Occasionally moves equipment and supplies weighing up to 40 pounds within and between rooms in the practice
• Persons in this job may be exposed to communicable diseases through patient care

Location, Shift and Travel Requirements:

• Onsite at 1020 Craft Rd., Ste A
• M-F 8am-4:30pm

Pay Range Disclosure:

• $18.50 to $23.00 per hour

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at [email protected].