- Salary
- $120k – $130k
- Location
- GA - Alpharetta, United States of America
- Type
- Full-time
- Department
- Engineering
- Seniority
- Manager
- Experience
- 8+ years
- Source
- Workday
Description
Compensation Details:
$120,000 to $130,000 annually + bonuses
Job Description:
About Moncrief Heating & Cooling: Moncrief Heating & Air Conditioning is the oldest HVAC company in Atlanta, proudly serving the Atlanta area since 1898. While much has changed over the last 128 years, our core values have stayed the same. Moncrief Heating & Air Conditioning is now a part of the Ace Hardware Home Services family! It's still the same great Moncrief team that you know and trust. The alignment of values, purpose, and vision between Moncrief and Ace Hardware is truly remarkable. With Ace Hardware's dedication to helpful service in local communities and focus on customer satisfaction, we're excited to continue delivering exceptional HVAC and plumbing services and quality alongside the resources of one of America's most trusted retailers. Together with Ace, we're looking forward to growing and supporting the local community for years to come. To learn more, visit: www.moncriefair.com
What You’ll Do
- Lead the sales department by overseeing KPIs, sales performance, workflow innovation, process improvements, and key vendor relationships.
- Track, report, and analyze weekly, monthly, and annual KPIs, including close percentages, gross profit percentages, leads generated, leads ran, average contract price, revenue per lead, and total contracts sold.
- Develop and manage goals, KPIs, expectations, and performance outcomes for Comfort Consultants and other team members.
- Recruit, hire, develop, coach, and evaluate team members while identifying training needs, development opportunities, and bench strength across assigned departments.
- Create and support effective sales training programs, retention strategies, career paths, cross-training opportunities, and recognition programs. In-field training and visitation is expected of this individual.
- Partner with Marketing to align lead generation, budget needs, campaign performance, and marketing ROI with sales goals.
- Communicate project, inventory, staffing, and capacity updates to appropriate team members to support accurate planning and customer expectations.
- Resolve escalated customer concerns by taking ownership of customer needs, conducting site visits when needed, and ensuring issues are addressed to the customer’s satisfaction.
- Maintain and build relationships with external Account Representatives, Territory Managers, suppliers, and other vendor partners to stay informed on inventory, rebates, promotions, equipment features, and warranty issues.
- Oversee State and Federal Rebate Programs and provide team members with resources to communicate rebate policies and complete rebate paperwork accurately.
- Support system and technology adoption, including ServiceTitan and Sales Builder Pro, to improve workflows, reporting visibility, sales processes, and day-to-day operations.
- Define and support go-to-market pricing, compensation plans, equipment selection, job costing, forecasting, and annual operating planning for assigned departments.
- Participate in manager meetings, share department updates, troubleshoot business needs, and support strategic planning across the leadership team.
Qualifications
- At least 8-10 years experience required in sales leadership
- Will also accept at least 5 years experience in sales leadership if experience is based in home service industry (HVAC, plumbing, electrical, etc.)
- Experience with home service industry is preferred
- Experience with in-home sales preferred
- Strong communication skills with the ability to work cross-functionally with Sales, Installation, Marketing, Parts, Field Supervisors, vendors, suppliers, and leadership.
- Ability to manage multiple priorities, resolve escalated customer concerns, and support teams through changing business needs.
- Experience with ServiceTitan, Sales Builder Pro, CRM tools, reporting systems, or similar platforms preferred.
- Strong understanding of process improvement, workflow development, team accountability, and vendor relationship management.
- Ability to support pricing, forecasting, compensation planning, equipment selection, and department-level strategic planning.
- A valid driver's license with at least 3 years of US driving experience is required, as well as ability to meet company driving requirements.
This position is not eligible for employment visa sponsorship now or in the future.
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.
In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:
Incentive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching company contributions, eligible on your first day!
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
Warehouse Merchandise Discount!
Paid time off & paid holidays (depending on role and month of hire)
Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
You are joining a team that’s committed to your success and invested in your future. We provide the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co-workers, customers, and your community.
Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
* Benefits are provided in compliance with applicable laws, plans and policies.
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About Ace Hardware Home Services, Inc.
Ace Hardware has been serving neighbors throughout America for over 100 years. Ace launched Ace Hardware Home Services Inc. and is now Bringing Helpful to Your Home℠. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home preservation services.
Equal Opportunity Employer
Ace Hardware Home Services, Inc. is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Disclaimers
The pay range for this position starts as listed in the job posting but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Philadelphia, PA candidates: When reviewing a post-offer background check, we will conduct an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.
