- Location
- GRC - Thessaloniki - HeliUs, Greece
- Type
- Full-time
- Seniority
- Manager
- Experience
- 1+ years
- Closing date
- Today
- Source
- Workday
Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Candidate should be based in Thessaloniki, Greece.
This vacancy is 100% work from site.
Candidate should have at least 1-2 years of experience as Quality manager in BPO.
Roles and Responsibilities:
Ensure that all quality processes are set up as per TaskUs Quality model
Participate in the upkeep of the TaskUs Quality model
Own the deployment of quality strategy (both internal and client enforced) within aligned teams
Evaluate and audit existing processes with the intent of continuous improvement
Establish process, procedures and work roles; assist in SOP writing
Participate in monthly, quarterly and annual business reviews for the supported accounts
Participate in training needs identification and analysis discussions with key stakeholders
Provide strategic inputs for metric improvement
Liaise with the Business Intelligence and Data Science (BIDS) team to build automated reports and dashboards for quality and operational performance metrics
Drive accountability with Operations, Training to meet quality performance goals and ensure program standards are met
Oversee staying in line with contractual spans and auditing requirements
Identify opportunities for improvement of projects/action plans based on balanced scorecards and act as a mentor up to completion
Identify opportunities for cost optimization and efficiency improvement within the quality function
Manage a team of 4-5 quality managers
Recruit, onboard and train quality staff
Complete yearly performance assessments and merit reviews
Review and maintain budgets and aid the director in the development and maintenance of a quality plan and standard operating procedures (SOPs)
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
