Retail Shift Supervisor - Gift Shop (#101)

Description

Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? 

Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? 

If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.

Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a full time Shift Supervisor for the Gift Shop at Boston Children's Hospital, in Boston, MA, who embodies these qualities and is ready to take our store to the next level.

Our team members play key roles in creating an outstanding shopping experience by delivering exceptional customer service and supporting the daily operations of the gift shop. This position is responsible for helping customers, achieving store sales goals, maintaining a clean and inviting shopping environment, accurately processing transactions, and building positive relationships with hospital staff, volunteers, patients, and visitors. The ideal candidate is dependable, service-oriented, and committed to representing Cloverkey with professionalism and care. We Give More 

SCHEDULE: 35 - 40 hours per week, including weekends as needed.

• Opening Shift: 6:45a - 3p
• Closing Shift: 12p - 8:15p

Gift Shop Hours:

Monday to Friday: 7:00am to 8:00pm

Saturday to Sunday: 9:00am to 7:00pm

RESPONSIBILITIES:

• Helps customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions, and preparing merchandise for delivery.
• Assist manager in realizing or exceeding determined sales plans and target metric objectives
• Ensure consistent execution of company’s marketing and visual presentation
• Set up advertising displays and arrange merchandise on counter or tables to promote sales
• Train staff on how to drive sales through consistent development of product knowledge and customer service standards
• Ensure compliance to policies and procedures and report concerns to Store Manager
• Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management; receive incoming product shipments as required
• Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked
• Cash Management
• Responsible for his or her own cash handling. Every shift starts with the incoming employee counting down the register drawer to ensure accuracy. In the event of a shift change (with one employee leaving and a new employee coming in) the outgoing employee will count the drawer in the presence of the incoming employee (or Store Manager or Assistant Store Manager)
• Follow company policy for taking credit cards and other forms of payment (e.g. cash, payroll deduction, hospital charge account, etc.). Employees must properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10
• Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork
• Shift Supervisors have additional responsibility to ensure the gift shop opens when Sales Associates fail to secure a replacement and when the Store Manager/Assistant Manager is unable to work scheduled hours
• Maintains clean and tidy workspace, including supervision of cleaning services
• Other responsibilities as required

Requirements

• High School diploma or equivalent
• Minimum of 2 years of Retail Experience required
• Supervisor experience preferred but not mandatory.
• Minimum of 1 year of cash handling experience preferred
• Basic computer skills, familiarity with point-of-sale tracking technology a plus

KNOWLEDGE, SKILLS AND ABILITIES

• Stand for long periods of time
• Strong sales skills with the ability to upsell and cross-sell products
• Strong customer service skills with the ability to build rapport with customers
• Excellent phone etiquette and communication skills
• Basic math skills for processing transactions
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Effective time management skills to prioritize tasks and meet deadlines