Customer Care Tech

Job Description:

This position is responsible for overseeing inventory management activities for assigned departments or clinical programs. Key duties include distributing and managing supplies to ensure that medical products, linens, and equipment are adequately stocked and ready for clinical use. The role also involves day-to-day management of inventory for the assigned department, facility, or clinical program, ensuring seamless operations and availability of necessary supplies.

Schedule: Tuesday - Saturday

Hours: 6:00am - 2:30pm

Essential Functions

• Performs inventory control on stock and non-stock items (e.g., sets par levels, identifies and adjusts to trends) for assigned units. Keeps supplies binned and organized. Acts as liaison between Supply Chain and assigned department, facility, or clinical program.
• Orders and delivers supplies for assigned department, facility, or clinical program using appropriate technology, systems, and suppliers.
• Communicate information concerning supply levels, new products, standardization, and implementation relevant to the department staff. Troubleshoots issues for problem resolution.
• Responsible for Par Location Management, PIRS Replenishment, Location Maintenance, Delivery, Label maintenance and Kanban visuals.
• Monitors quantity on hand issues reconciling and solves any discrepancies.
• Utilizes the SCIS system ensuring distribution, inventory, receiving, departmental files, and reports are managed in accordance with Auditing, Accounting, and other regulatory agencies.
• Ensures compliance with policy and standard operating procedures.
• Reviews daily, weekly and monthly reports for assigned locations.

Skills

• Materials Management
• Medical Supply Distribution
• Supply Chain Processes
• Warehouse Inventory Management
• Warehouse Management System (WMS)
• Excellent Team Player
• Continuous Improvement (CI)

Required Qualifications

• Six Months of related Materials Management experience.
• Strong verbal, written, and interpersonal communication skills.
• Demonstrated ability to understand and speak English clearly, follow verbal and written instructions, and understand customer communications.
• Experience using basic word processing, spreadsheets, internet, e-mail, and scheduling applications.
• Experience in a role requiring strong attention to detail, accuracy, and dependability.
• Demonstrated ability to visually inspect boxes, packing slips, computed reports, and like objects.
• Demonstrated ability to use a pallet jack and other materials handling equipment (e.g., hand truck, carts).
• Experience in a role working with healthcare supplies.

Preferred Qualifications

• One year of healthcare related distribution experience.

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, etc. and to identify equipment and supplies.
• Frequent interactions with patient care providers, patients, and visitors require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing, operating telephones, and other office equipment.
• Expected to bend, lift, and carry patient files, documents, equipment, and supplies.
• Remain sitting or standing for long periods of time while interacting with others or to perform work on a computer, telephone, or other equipment.

Location:

Intermountain Health Lutheran Hospital

Work City:

Wheat Ridge

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$19.29 - $24.38

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.