product manager, Operations Intelligence

Now Brewing – product manager, Operations Intelligence! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a Product Manager on the Coffeehouse Workforce Management Team, you will lead the strategy, roadmap, and execution of roster management solutions that ensure Coffeehouses are able to support customer demand, while maintaining partner preferred hours. You will be the business owner of data tools, digital tools, and operational best practices, collaborating closely with Data / Decision Science, Starbucks Technology, Finance, Retail Operations, and Coffeehouse Excellence. Through collaboration with cross-functional teams, you will deliver solutions that reduce complexity, improve hours consistency, and deliver financial commitments.

As a product manager on the Coffeehouse Workforce Management Team, you will…

• Serve as the single-threaded owner for product outcomes, driving coordination and ensuring product work is owned and supported by the right teams.

• Own the product strategy, roadmap, and vision, aligning with business goals and partner needs.

• Connect the dots across Staffing, Scheduling, and Roster Management to anticipate future needs and support crossfunctional innovation.

• Run headcount and hiring scenarios to inform financial planning and training budgets for Coffeehouses across the US and CAN.

• Gather and prioritize business and partner needs, use cases, and feedback into actionable requirements and success metrics.

• Define required features and outcomes, leveraging data and business insights to guide product decisions and measure impact.

• Manage project timelines, dependencies, and deliverables to ensure successful product launches.

• Partner with implementation managers while maintaining accountability for product outcomes.

• Facilitate decisions by balancing risk, available information, and shifting priorities.

We’d love to hear from people with:

• Bachelor’s or equivalent related work experience or four years US military experience in a related MOS/C

• Data literacy, analytical thinking, and attention to detail

• Ability to communicate clearly and concisely, both orally and in writing, including proficiency in ppt storytelling

• Ability to work both independently and as part of a team

• Ability to confidently present objectives and desired outcomes to leadership and cross functional teams

• Ability to resolve issues or debates independently in most situations

• Ability to balance multiple priorities and meet deadlines

• 3-4 years of progressive experience in product, brand or operations management preferably with a focus on operations, process improvement, or customer/partner experience

• Ability to influencing others without authority to complete things in a timely manner

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 1(888) 611-2258.