Senior Manager, Digital Product Delivery

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You're excited about building products in the digital world and want to join a team of ambitious, like-minded digital enthusiasts. The Digital Product Delivery team is responsible for building, maintaining, and enhancing digital banking (mobile, online) and our eCRM platform with capabilities that address business objectives and ensure an optimal client experience.

Reporting to the Chapter Lead, you’ll partner closely with the Product Owner in leading & developing  the vision for the product iterations, being a voice of the client when establishing priorities, understanding needs of various stakeholders (line of business, legal, risk, security, finance) and ensuring alignment across the product team for each iterations. You continuously enhance delivery practices by identifying improvement opportunities, introducing scalable ways of working, and coaching teams to strengthen backlog quality, delivery effectiveness, and cross-squad execution. You demonstrate strong leadership, strive for collaborative environments and are able to balance assertion and patience along with perseverance.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Lead refinement sessions and maintain a prioritized Product Backlog – Introduce advanced story slicing & refinement techniques to continuously maintain user story readiness, surface dependencies, flag & remove blockers.  Coaching teams on effective story slicing, prioritization, and delivery readiness

• Develop & refine user stories and collaborate on product requirements -  Using best practices, curate user stories with testable acceptance criteria.  Setting standards and guiding cross-functional partners in creating clear, testable, scalable delivery artifacts.  Continuously elevate the quality of user stories and product requirements.  

• Influence delivery outcomes across complex initiatives - Managing competing priorities, optimizing release planning, and maximizing enterprise ROI in collaboration with technical leads & PMs

• Ensure each iteration delivers expected result  - Monitor project scope, schedule, budget, and releases, and support in creating the best ROI on the development effort with the project manager and technical leads

• Drive end-to-end solution integrity– Connecting business needs and enterprise architecture across multiple squads and delivery states closely with solution design teams and BSA defining clear functional specs and translating business requirements into target state

• Serve as the internal/external subject matter expert on the product - Act as the lead for product related questions working with senior stakeholders including business controls, change management, technology and release management

• Lead testing and release readiness for complex initiatives - Ensure testing of product capabilities and features during release (Including Pilot and UAT testing), recommend testing signoff to the Product Owner

• Strengthen delivery governance and compliance practices - Embedding regulatory requirements into delivery patterns ensuring they support audit requirements while ensuring agile excellence

Who you are

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You’re a data-driven problem solver. You’re passionate about enabling high-quality digital delivery through establishing strong requirements and solution integrity, with 5-7 years of experience in digital product delivery or a Product Owner role.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new solutions to overcome all obstacles.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Professional Presentation, Relationship Management, Teamwork