Inside Sales Representative

Description

Salary: $70,000 - $85,000

Hours: M-F "In house" 7:30 - 4:30 

Position Summary

The Inside Sales Representative plays a critical role in advancing sales opportunities and supporting the commercial success of the organization. This position serves as a primary point of contact for customers, manufacturers' representatives, distributors, contractors, and engineering firms by proactively following up on quotations, gathering project intelligence, securing purchase orders, and maintaining momentum throughout the sales cycle.

In addition to customer engagement, the Inside Sales Representative is responsible for maintaining accurate CRM data, supporting order entry activities, and completing commercial tasks that improve the efficiency of the quotation-to-order process. The successful candidate is organized, persistent, customer-focused, and energized by building relationships through proactive communication. This role requires a high level of comfort initiating phone conversations and engaging customers and manufacturers' representatives to advance opportunities, gather market intelligence, and strengthen commercial relationships.

Roles & Responsibilities

• Proactively follow up on quotations to obtain purchase orders, project status updates, anticipated award dates, competitive feedback, and other commercial intelligence while maintaining strong relationships with customers, manufacturers' representatives, distributors, contractors, consulting engineers, and EPC firms.

• Serve as a responsive commercial resource throughout the sales cycle by identifying stalled opportunities, executing follow-up strategies, and escalating significant commercial issues, competitive activity, and customer concerns to Sales leadership.

• Create, maintain, and update opportunities, contacts, activities, and customer interactions within the CRM system while ensuring data accuracy, completeness, and timely documentation that supports forecasting and pipeline visibility.

• Perform routine CRM audits and support continuous improvement initiatives that enhance data quality, reporting capabilities, workflow efficiency, and commercial processes.

• Enter customer orders into the ERP system accurately, verify commercial information, and coordinate with Sales, Project Management, Engineering, and Operations to ensure a seamless transition from quotation to order execution.

• Assist in resolving commercial discrepancies, missing documentation, and customer requests that may delay order processing or project execution.

• Execute customer communications, sales reporting, and the collection of project documentation necessary to advance sales opportunities.

• Perform high-value commercial activities that improve the speed, responsiveness, and effectiveness of the quotation-to-order process while enhancing the overall customer experience.

• Support Kratos Outside Sales and Sales Engineers by providing timely commercial support, project updates, customer follow-up, and administrative assistance to advance sales opportunities.

• Contribute to special projects, process improvements, and other commercial initiatives that strengthen the performance and continuous improvement of the Sales organization.

Qualifications

Required

• Associate's degree in Business, Engineering, Supply Chain, or a related field, or equivalent combination of education and relevant work experience.

• 3+ years of customer-facing experience in industrial manufacturing, electrical distribution, construction, or another engineered-to-order business environment. 

• Demonstrated ability to build customer relationships while managing multiple priorities in a fast-paced environment. 

• Excellent verbal, written, and interpersonal communication skills with the ability to communicate professionally and confidently with customers, manufacturers' representatives, and internal stakeholders. 

• Comfortable spending a significant portion of the workday conducting proactive customer follow-up by telephone.

• Demonstrated ability to manage multiple customer requests while maintaining accuracy and meeting deadlines. 

• Strong organizational skills with exceptional attention to detail. 

• Experience utilizing CRM and ERP systems to manage customer information, sales opportunities, and order processing. 

• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

Preferred

• Experience supporting quotations, inside sales, customer service, or commercial operations within an engineered manufacturing environment. 

• Familiarity with electrical power distribution equipment, switchgear, switchboards, motor control, transformers, or related electrical products. 

• Experience working with manufacturers' representatives, distributors, consulting engineers, contractors, or EPC firms. 

• Ability to interpret customer specifications, project documentation, and commercial requirements. 

• Demonstrated commitment to continuous improvement and process excellence.

Core Competencies:

• Customer Focus 

• Communication & Relationship Building 

• Initiative & Persistence 

• Organization & Time Management 

• Commercial Acumen 

• Continuous Improvement