Hospitality Floor Manager

Description

Job Type: Full-Time | Non-Exempt (Hourly) 

Hospitality is at the heart of everything we do at Seed to Table. 

We are looking for an energetic, guest-focused leader who is passionate about creating memorable experiences while inspiring a team to deliver exceptional service every day. The Hospitality Floor Manager leads front-of-house operations with a hands-on approach, ensuring seamless execution, operational excellence, and an atmosphere where both guests and associates feel welcomed, valued, and cared for. If you thrive in a fast-paced environment, enjoy developing people, and believe that great hospitality starts with great leadership, we'd love to meet you. 

Key Responsibilities:

Leadership & Team Development

• Lead, coach, and supervise front-of-house associates, including Hospitality Cashiers, Food Runners, Expos, and other hospitality team members. 
• Foster a positive, accountable, and service-focused work environment. 
• Provide ongoing coaching, performance feedback, recognition, and corrective action when appropriate.      
• Assist with onboarding and training new associates while reinforcing company policies, safety standards, and service expectations. 
• Support staffing needs by assisting with scheduling, shift assignments, and labor efficiency. 
• Lead by example through professionalism, integrity, and a strong commitment to guest service. 

Guest Experience

• Deliver exceptional hospitality by ensuring every guest receives prompt, friendly, and professional service. 
• Resolve guest concerns quickly and professionally while seeking opportunities to exceed expectations. 
• Monitor dining areas to ensure cleanliness, organization, and overall guest satisfaction. 
• Build positive relationships with guests through proactive engagement and visible floor presence. 
• Address service recovery opportunities with sound judgment and professionalism. 

Operations

• Oversee daily front-of-house operations to ensure smooth, efficient service. 
• Coordinate with culinary and other operational departments to maintain seamless communication and workflow. 
• Ensure service stations, equipment, and supplies are properly stocked and prepared before, during, and after service. 
• Monitor labor productivity while maintaining service standards. 
• Assist in opening, shift change, and closing procedures. 
• Ensure compliance with all Company policies, food safety standards, sanitation procedures, and applicable health regulations. 
• Promote a safe work environment by identifying and addressing safety concerns promptly. 

Quality & Standards

• Maintain high standards of cleanliness, organization, and presentation throughout guest-facing areas.      
• Conduct routine inspections to ensure compliance with company standards. 
• Monitor associate performance and provide coaching to continuously improve service quality. 
• Ensure company brand standards are consistently maintained. 

Communication

• Maintain effective communication with leadership regarding operational needs, staffing concerns, guest feedback, and service opportunities. 
• Complete required reports, shift notes, and incident documentation accurately and timely. 
• Collaborate with leaders across departments to ensure exceptional guest experiences.  

Requirements

Working Schedule

• Flexible schedule required, including mornings, evenings, weekends, holidays, and extended shifts based on business needs. 

Minimum Qualifications

• High school diploma or equivalent required. 
• Associate's or Bachelor's degree in Hospitality Management or a related field preferred. 
• Minimum of three (3) years of hospitality, restaurant, or guest service leadership experience. 
• Minimum of two (2) years supervising or leading teams preferred. 
• Previous experience in a high-volume restaurant, grocery, hospitality, or entertainment environment preferred. 

Knowledge, Skills & Abilities

• Strong leadership and team-building skills. 
• Excellent guest service and conflict resolution abilities. 
• Strong verbal and written communication skills. 
• Ability to make sound decisions in a fast-paced environment. 
• Strong organizational and time management skills. 
• Ability to prioritize multiple responsibilities simultaneously. 
• Working knowledge of food safety, sanitation, and workplace safety practices. 
• Basic computer skills, including Microsoft Office and POS systems. 
• Ability to maintain professionalism and confidentiality. 

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this position. 

• Standing, Sitting & Walking: Ability to stand, sit, and/or walk for extended periods throughout the workday. 
• Lifting, Pushing & Pulling: Ability to regularly lift, push, pull, and carry items weighing up to 30 pounds. 
• Mobility: Ability to bend, stoop, kneel, crouch, twist, reach, and move throughout the work area. 
• Reaching: Ability to reach above shoulder level and below the waist. 
• Manual Dexterity: Ability to use hands and fingers to operate POS systems, telephones, computers, and other equipment. 
• Visual Requirements: Ability to read computer screens, labels, reports, schedules, and other work-related documents. 
• Communication: Ability to effectively communicate with guests, associates, and leadership in person and by telephone. 
• Balance: Ability to maintain balance while walking quickly through dining and service areas. 
• Equipment Use: Ability to safely use ladders and step stools when necessary. 

Work Environment

• Fast-paced, high-volume hospitality environment. 
• Frequent exposure to hot, cold, humid, and changing temperatures. 
• Moderate exposure to steam, cleaning chemicals, food odors, smoke associated with food preparation, and moderate noise levels. 
• Regular work around fresh produce, meats, seafood, dairy products, baked goods, flowers, and other food products.

Stay Connected:

Follow us on social media for updates on our latest news and job openings:

• Seed to Table TikTok
• Seed to Table Facebook
• Seed to Table Instagram
• Seed to Table LinkedIn
• Seed to Table YouTube
• Seed to Table Website

Equal Opportunity Statement: Seed to Table is an equal opportunity employer, welcoming candidates from all backgrounds. We are committed to fostering a diverse and inclusive workplace where everyone can thrive