- Salary
- $25+
- Location
- WA-Seattle, USA
- Type
- Full-time
- Department
- Operations
- Experience
- 2+ years
- Education
- High School
- Visa
- Not sponsored
- Closing date
- Today
- Source
- iCIMS
Description
Company
Alaska AirlinesThe Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary
The Airport Lounge Specialist is responsible for handling complex, escalated member and guest inquiries, and delivering guidance and mentorship to other lounge employees at Alaska Airlines. As a member of the lounge team, this individual contributor role supports the day-to-day lounge operations and delivers an exceptional experience for our guests.
Key Duties
- Focuses on lounge experience and ensuringes guest service standards are maintained or exceeded.
- Delivers exceptional customer service while handling escalated guest situations.
- Monitors operational workflows within all lounge areas and provides operational coverage as needed.
- Supervised to ensure lounge signs, appearance, and overall lounge offerings follow all program guidelines.
- Provides input on interim solutions to facility, equipment, and technology concerns to ensure all tools are available and in proper working condition, and communicates progress with Lounge Manager and team.
- Assists in mentoring of lounge employees on lounge processes and procedures.
- Follows established procedures, with additional research, to monitors employee compliance with all Alaska lounge policies, uniform policies, airport badging/licenses and state food and beverage permits, informing leadership as appropriate.
- Supports the Lounge Manager with ordering, inventory and invoicing processes.
- Notifies on-call staff as needed to cover sick call-outs.
Additional Details
Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).
Job-Specific Experience, Education & Skills
Required
- 2 years of experience in customer service, or related area.
- Detail oriented and highly organized, with ability to multi-task and work independently and well under pressure with limited guidance in a fast-paced environment.
- Ability to effectively deal with people, motivate others, and constructively resolve personnel issues.
- Excellent communication skills (e.g., verbal, written, and listening).
- Ability to address people courageously, directly, and candidly
- Professional, reliable, and enthusiastic.
- Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
- Ability and willingness to work weekends, holidays, and various shifts.
- Ability to stand for long periods of time.
- Ability to bend, squat, stoop, reach and grasp.
- Ability to lift up to 50 pounds.
- Willingness to serve alcohol.
- Must be able to obtain State Food Handlers Certification and Alcohol Seller/Server Certification.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 21.
- Must be authorized to work in the U.S.
Preferred
- 1 year of lounge concierge experience.
- Airline industry experience.
- Leadership experience.
- Familiarity with the lounge program, including offerings, policies, and operational procedures.
- Sabre/IMAGE and computer experience (Windows environment), Solar, and MyAlaska.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate
USD $25.74/Hr.Bonus
Total Rewards
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Annual bonus plans
- Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.