Operations Assistant - Aman Academy

Join our team at the Aman Academy, our dedicated learning and development centre located near our flagship property, Amanpuri, in Phuket. Designed to support the growth of our colleagues across the brand, the Academy provides immersive training, leadership development and service excellence programmes that help cultivate the exceptional skills, craftmanship and personalised hospitality which sets Aman apart.

Role

Reporting to the Director of Aman Academy, the Academy Operations Assistant is responsible for ensuring the smooth day-to-day operation of the Academy, maintaining exceptional standards of cleanliness, organisation and operational readiness across all learning, dining and support facilities. This role plays a key part in delivering a seamless experience for colleagues, trainers and guests by supporting training programmes, events and Academy activities.

A hands-on and versatile position, the Academy Operations Assistant provides support across a range of operational functions, including facilities management, stewarding, receiving, logistics and transportation. The successful candidate will demonstrate flexibility, attention to detail and a commitment to service excellence, helping create an environment that reflects the high standards and culture of Aman.

Responsibilities

• Maintain exceptional standards of cleanliness, hygiene and organisation across all Academy facilities.

• Support the setup and breakdown of training programmes, workshops, meetings and Academy events.

• Prepare training rooms, dining areas and event spaces to Academy standards.

• Oversee the care, storage and maintenance of equipment, materials and operational supplies.

• Monitor inventory levels and coordinate replenishment of cleaning supplies and consumables.

• Support food and beverage service during Academy programmes and events.

• Coordinate deliveries, collections and the movement of equipment, materials and supplies.

• Manage Academy vehicles, including transportation duties, maintenance checks and record keeping.

• Ensure compliance with health, safety, hygiene and transportation regulations at all times.

• Provide flexible operational support across the Academy, contributing to a collaborative and service-focused environment.

Requirements

• Minimum 3 years of experience in stewarding, facilities operations, hospitality support services or a similar role.

• Previous experience within a luxury hotel, resort, hospitality or educational environment is preferred.

• Valid Thai driving licence with a strong driving record; professional driving experience is an advantage.

• Knowledge of health, safety, hygiene and sanitation standards.

• Basic understanding of inventory management, logistics and operational support activities.

• Ability to communicate effectively in Thai, with basic English proficiency.

• Strong attention to detail with a commitment to maintaining high standards of cleanliness and organisation.

• Flexible and adaptable, with the ability to manage stewarding, logistics, transportation and operational support responsibilities.

• Professional, service-oriented approach with a commitment to delivering exceptional support to colleagues, trainers and guests.

• Positive team player with strong interpersonal skills and the ability to collaborate effectively across departments.

Benefits

At Aman Academy, we are committed to creating an environment where colleagues can learn, grow, and contribute to the development of future hospitality leaders. The Chief Steward plays a vital role in ensuring our facilities and operations reflect the excellence, attention to detail, and service culture that define Aman.

This position is ideal for a versatile hospitality professional who enjoys a hands-on operational role and takes pride in maintaining exceptional standards while supporting a broad range of Academy activities