Office Coordinator

Description

Ryan Lawn & Tree is a $100M+ professional lawn and landscape company and one of the most respected lawn and tree care providers in the Midwest, serving customers across Kansas, Missouri, Oklahoma, and Nebraska.

Be the Heartbeat of the Office

Every great operation needs someone who keeps things running smoothly: a connector, a problem-solver, and a customer champion all in one. At Ryan Lawn & Tree, that’s our Office Coordinator. You’ll be the first voice customers hear, the person who keeps schedules tight and operations efficient, and a key driver of the experience that keeps our customers coming back.

If you enjoy working with people, thrive in a fast-paced environment, and take pride in doing things right, this role was built for you.

About the Role

The Office Coordinator is an essential member of our branch team, responsible for creating a positive, welcoming experience for every customer and stakeholder while keeping the branch’s administrative and operational functions running like clockwork. From the first phone call to the final follow-up, you’ll set the tone for what it’s like to work with Ryan Lawn & Tree.

What You’ll Do

• Own the customer experience: Engage with customers by phone, email, chat, and occasionally in person, addressing questions and concerns promptly, professionally, and with genuine care, with first-call resolution as the goal.
• Manage the schedule: Coordinate and optimize schedules across branch operations, managing resources efficiently and adapting quickly to changing priorities.
• Process payments accurately: Assist customers with payments in full compliance with PCI standards.
• Know our services: Develop a thorough understanding of Ryan Lawn & Tree’s services, products, and policies to provide accurate, confident guidance.
• Maintain accurate records: Collect and update customer information, keeping account records current and documenting every interaction.
• Drive process improvement: Identify opportunities to streamline operations, improve efficiency, and enhance customer’s experience.
• Collaborate across teams: Partner with sales, marketing, and other departments to align on strategies and achieve shared goals.
• Support sales growth: Use a consultative approach to understand customer needs, identify prospects based on reports and timelines, and recommend services that fit.
• Stay informed: Keep up with industry trends and competitor offerings to add value to every customer conversation.
• Share customer feedback: Gather customer insights and share them with the team to improve our services and processes.

Requirements

• 2+ years of customer service or branch operations experience; general knowledge of business operations and GGOB a plus
• Excellent communication and interpersonal skills, with a warm, professional, and approachable style
• Strong organizational skills and the ability to manage complex schedules and shifting priorities
• Basic computer skills and familiarity with CRM systems
• Ability to multitask and manage time effectively in a fast-paced environment
• A positive, energetic attitude and a genuine passion for customer satisfaction
• A willingness to go the extra mile

 Why work at Ryan? 

In addition to being a non-smoking, EEOC-compliant company with real advancement opportunities, we offer:

• Full-time, year-round employment with starting compensation of $20.00/hr+ depending on experience, plus bonus opportunities
• Excellent benefits package, including health, dental, and vision insurance
• 100% Employee Stock Ownership Plan (ESOP)
• 401(k) with company match
• 11 paid holidays plus 1 floating personal holiday
• 17 Paid Time Off (PTO) Days

Ryan Lawn & Tree is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.