Copy of Apprenticeship| City of Moreno Valley - IT Technician - 1 year - MVC Students only

Level 1 IT Technician (Apprentice / Intern) - This position is for MVC students ONLY

Location: Moreno Valley
Job Type: Internship / Apprenticeship (Part-Time), approximately 2 days per week for up to one year

Salary: Starts at $20.79/hour and progresses to $22.92, $25.27, and $26.55 as milestones are met

Department: IT Support
Reports To: IT Manager / Senior Technician

Job Summary

The City of Moreno Valley is seeking a motivated and tech-curious individual to join the IT team as a Level 1 Technician Intern. This is a hands-on opportunity to learn the fundamentals of IT support while contributing to real-world projects and daily operations. You’ll work closely with experienced technicians to provide first-line support to our users and help keep our systems running smoothly.

Key Responsibilities

• Respond to user support requests via email, chat, or ticketing systems

• Troubleshoot basic hardware and software issues (e.g., login problems, printer issues, application errors)

• Set up and configure desktops, laptops, and mobile devices

• Install and update software applications and system patches

• Document solutions and maintain accurate records of support activities

• Assist with inventory management and equipment tracking

• Learn and follow standard operating procedures for IT support

Learning Objectives

• Understand how an IT helpdesk operates in a professional environment

• Gain hands-on experience with hardware diagnostics, system setups, and troubleshooting

• Develop basic knowledge of networking, operating systems (Windows/macOS), and cloud-based tools

• Improve communication and customer service skills in a technical context
  

What You'll Get

• Mentorship from experienced IT professionals

• Resume-building experience with real-world projects

• A supportive team culture that values growth and curiosity

• Possibility for continued employment or recommendation after successful completion