Sr. Associate I, Clinical Applications Services & Support - GEM

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly.

The Sr. Associate, Clinical Applications Services & Support (Professional Path) is primarily responsible for training customers on the safe and effective use of Alcon products to ensure optimal patient outcomes. You will drive operational excellence through process improvement and knowledge sharing, ensuring all trial deliverables meet timelines, budgets, and quality standards. Specifics include:

In this role, a typical day will include:

• Train operating room staff on Alcon products
• Provide on-site and remote clinical support and technical information
• Implement equipment and software upgrades at clinical sites
• Respond to customer inquiries per standard operating procedures and guidelines
• Attend and support medical events and demonstrations
• Collaborate with Field Service Engineers and Sales Representatives for installations and support
• Provide constant feedback to Research and Development on clinical performance of products via an approved communication plan
• Document site visits within 48 hours
• Report and address adverse events and device deficiencies, and refer unapproved use inquiries
• Achieve required clinical certifications
• Advocate for continuous improvement in processes and operational excellence through knowledge sharing

WHAT YOU’LL BRING TO ALCON:

• Bachelor's degree or equivalent qualification in Optometry, Nursing, Biomedical Engineering, Health Sciences or a related discipline.
• Minimum 3 years of relevant clinical, ophthalmology or medical-device experience preferred.
• Previous experience in ophthalmology, surgical environments, clinical applications or medical-device customer training is highly desirable.
• Demonstrated ability to train healthcare professionals and communicate complex clinical and technical information effectively.
• Strong troubleshooting, presentation and customer-management skills.
• Ability to work independently and effectively collaborate with Sales, Field Service and cross-functional teams.
• Strong commitment to quality, compliance, documentation and patient safety.
• Willingness to travel extensively within South Africa and, when required, internationally.
• Valid driver's licence.

HOW YOU CAN THRIVE AT ALCON:

• Take ownership of your territory and directly contribute to the growth of a global leader in eye care.
• Develop deep clinical and commercial expertise through ongoing training and professional development opportunities.
• Collaborate with talented colleagues across sales, marketing, medical, and customer-facing functions in a supportive and high-performing environment.
• Make a meaningful impact on patients, healthcare professionals, and the future of vision care.
  

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