Lead Medical Assistant

SUMMARY

The Lead Medical Assistant reports to the Program Administrator and/or Program Manager and is responsible for coordinating the daily activities of Medical Assistants in accordance with established policies and procedures. Assists with staff scheduling, work assignments, and workflow coordination to ensure efficient practice operations and high-quality patient care.

Provides guidance, training, and support to Medical Assistants in collaboration with practice leadership and healthcare providers. Ensures compliance with established safety, quality, and clinical standards while promoting effective patient flow and operational efficiency. May also perform the duties of an Ambulatory Medical Assistant as needed.

All Brown University Health employees are expected to demonstrate the organization's core values of Compassion, Accountability, Respect, and Excellence in their interactions with patients, families, colleagues, and the community.

Employees are also expected to demonstrate the organization's core Success Factors:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Oversees daily laboratory tracking, including laboratory tests, diagnostic procedures, and outstanding results. Ensures results are received, accurately documented in the Electronic Medical Record (EMR), and promptly communicated to providers when abnormalities are identified.
• Develops and communicates staff and provider schedules to ensure appropriate Medical Assistant coverage, efficient patient flow, and effective daily practice operations.
• Maintains patient access to care by coordinating appointment availability, managing provider scheduling templates, and ensuring adequate staffing to support patient needs.
• Assists the Program Administrator and/or Program Manager with daily Medical Assistant assignments, workflow coordination, and timely completion of assigned tasks, including EMR in-basket responsibilities.
• Serves as a resource for Medical Assistants by providing guidance on scheduling, administrative procedures, clinical workflows, and established practice protocols.
• Participates in the recruitment, interviewing, and selection of Medical Assistants. Coordinates orientation, training, and annual competency assessments to support staff development and compliance with clinical standards.
• Monitors inventory levels to ensure adequate availability of medical supplies, equipment, and instruments. Places orders within established authorization limits and refers requests requiring additional approval to management.
• Tracks supply orders, follows up on delivery delays, and ensures materials are received, organized, and stored appropriately.
• Monitors medical equipment to ensure proper functionality and reliability. Identifies equipment malfunctions, performs minor adjustments when appropriate, and coordinates vendor support for more complex repairs.
• Coordinates departmental maintenance and environmental services, including requesting necessary repairs and cleaning services, maintaining service records, and evaluating vendor performance.
• Communicates with vendors to address service concerns and ensure timely resolution of operational issues.
• Promotes high-quality customer service by ensuring practice activities consistently meet or exceed patient and organizational expectations.
• Develops and maintains positive, collaborative relationships with practice staff, healthcare providers, patients, families, vendors, and other departments throughout Brown University Health.
• Actively participates in departmental committees, collaborative workgroups, and organizational initiatives.
• May lead practice-based quality improvement teams and initiatives focused on enhancing patient care, operational efficiency, and service delivery.
• Maintains and advances professional knowledge through continuing education, seminars, professional meetings, and leadership development opportunities.
• Performs Medical Assistant responsibilities and provides clinical coverage during staffing shortages or employee absences to maintain continuity of patient care.
• Adheres to the clinical responsibilities, qualifications, and professional standards outlined in the Medical Assistant – Ambulatory job description.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant training program with certification required.
• Demonstrated knowledge and clinical skills necessary to provide appropriate care to patients across the lifespan, including consideration of developmental stages, aging processes, and cultural diversity.

EXPERIENCE

• Minimum of five years of experience as a Medical Assistant in a physician office setting.
• Strong familiarity with medical office procedures, clinical workflows, and medical terminology highly preferred.
• Excellent verbal and written communication skills, with demonstrated organizational, prioritization, and problem-solving abilities.
• Demonstrated leadership and organizational skills, including the ability to coordinate staff and provider schedules, maintain efficient patient flow, and provide guidance and support to Medical Assistants.
• Ability to effectively manage competing priorities, collaborate with healthcare professionals, and support daily practice operations.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

• Works in a healthcare environment, including physician offices, ambulatory clinics, hospitals, and other clinical settings.
• Regularly interacts with patients and operates medical equipment while adhering to established safety procedures, infection prevention practices, and protective equipment requirements.
• Requires intermittent standing and walking throughout the workday.
• May involve exposure to electrical or other workplace hazards, which are minimized through established safety protocols.
• May be required to assist with patient positioning and lift or move supplies weighing up to 50 pounds.

Pay Range:

$20.96-$34.61

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

M-F 7am-7pm, TBD

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No