Retail Store Manager

Department: Retail - Leadership

Employment Type: Permanent - Full Time

Location: Austin

Reporting To: Serena Gosling

Description

• An Operator Who Builds, Not Just Runs: Establish systems from scratch, utilize financial data. and KPIs to drive strategic decisions, and navigate early-stage ambiguity with agility.
• A Leader Who Develops People: Build a high-performing team through open communication and clear accountability, empowering others to take ownership through a new store opening.
• Customer-Obsessed, Business-Grounded: Deliver exceptional brand experiences that balance great service with a healthy P&L, translating design enthusiasm into long-term customer loyalty.

• Our store address is: Great Hills Market - 9829 Great Hills Trail, Austin, TC 78759
• Store size: 7200 square feet
• Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads (key holders), 6-8 Home Experts (associates)
• Hours of operation: The store is open 7 days per week, Monday - Saturday, 10 am-7 pm, Sunday 11 am-6 pm
• Travel: You will be required to travel within the US and Canada. So you will require a valid passport. 

• A 45-minute virtual conversation with our Talent Acquisition team to discuss your background and interest in Article.

• An hour virtual deep dive into your retail leadership experience with our HR Business Partner and the Regional Visual Merchandising Manager.

• Top candidates will be brought up to our Vancouver HQ for in-person interviews and a visit to our Strathcona retail store.

• If hired, your first two weeks will be spent at our Vancouver HQ for hands-on training and connection with the broader Retail leadership team.

What You’ll Do:

• Responsible for your store's financial health and profitability, driving revenue and exceeding targets.
• Support store team in setting and achieving KPI goals, by driving a culture of performance, cost awareness, and accountability. Develop the required business acumen to analyze results and plan & execute for improvement.
• Manage staff schedules and payroll; ensure store hours, staff schedules and employee expertise meet the needs of the customers and the store performance.

• Build a high-energy culture of excitement and engagement focused on creating memorable experiences for our customer.
• Create effective succession, recruiting hiring and training plans.
• Develop seamless communication with other members of the Store Management Team.

• Provided an exceptional customer experience and role model service expectations.
• Ensure product and visual merchandising standards are executed, maintained, and enhanced, including window displays and in-store merchandising.
• Develop a strong knowledge of the Article product range.
• Handle escalated customer concerns and follow up with positive results.
• Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition.

Who You Are:

• 5+ years of proven experience as a Store Manager or GM, ideally in furniture, design, or fashion retail.
• You've built systems and SOPs from scratch, not just followed them. You thrive in ambiguous, early-stage environments where the playbook doesn't exist yet.
• Strong financial acumen: you understand margin, labour efficiency, inventory turnover, and use data to drive decisions rather than just describe them.
• You hold yourself (and others) accountable to KPIs, and can diagnose and correct performance gaps quickly.
• You prioritize ruthlessly when resources are limited and adapt quickly when plans change.

• You build high-performing teams by investing in skill development, setting clear expectations, and following through on both recognition and accountability.
• You don't shy away from hard conversations. You handle underperformance and conflict directly, fairly, and without drama.
• You communicate openly and keep your team aligned with store goals, especially through the uncertainty of a new opening.
• You empower your team to take ownership rather than creating dependency on you.
• You're energized by figuring things out alongside your team, not slowed down by the absence of structure.

• You deliver and model exceptional customer experiences that reflect the Article brand.
• You can connect a great customer interaction to a business outcome: conversion, loyalty, repeat visits.
• You act on customer feedback and build community relationships that turn first-time visitors into lifelong customers.
• You're curious about design trends, care about the product, and bring that enthusiasm into every customer conversation.
• You understand that great service and a healthy P&L aren't in conflict. They're interdependent.

• Valid passport and ability to travel within the US and Canada.
• Legally authorized to work in the United States.
• Completion of a criminal background check.

Perks & Benefits:

• Target Salary Range: is $90,000 to $105,000. The starting salary will be determined by your transferable skills, knowledge and work experience.
• Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.*
• 401(k) Match: 4% matched contributions to help you save for the future.
• Product Discount: 45% discount on our entire product range (15% for friends and family).

• Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually).
• Paid Holidays: 8 paid company holidays + 1 Inclusion & Diversity day.

• Health Benefits: Benefits-eligible (First day of employment) with coverage for Medical, Dental, & Vision.
• Paid Sick Leave: 48 hours Sick/wellness (6 days, accrued annually).
• Insurance: Life & Disability insurance, and Travel Medical insurance.
• Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA.