Restaurant Manager (Ojo Caliente)

Description

The Restaurant Manager oversees the daily operations of the restaurant to ensure exceptional service, team development, and guest satisfaction. This includes supervising front-of-house staff, managing labor and costs, supporting back-of-house coordination, and upholding the highest standards of cleanliness, hospitality, and efficiency. The ideal candidate is a hands-on leader who fosters a positive, team-oriented culture aligned with Ojo Spa Resorts’ mission and values.

Responsibilities: 

• Oversee the daily restaurant floor operations, always ensuring seamless and gracious guest service 
• Manage, schedule, train, and lead front-of-house (FOH) staff, including servers, bartenders, bussers, hosts, food runners, and other front-of-house support staff 
• Onboard, schedule, oversee training, and provide ongoing coaching of all Front of House staff. Regularly communicate with staff to offer performance feedback and provide pathways for improvement and growth 
• Conduct pre-shift meetings, communicates daily objectives, specials, and expectations to staff 
• Respond to guest feedback, concerns, or complaints professionally and promptly 
• Ensure consistent and high-quality service standards through observation, training, and active floor presence 
• Inspect the entire restaurant at the opening and closing. Submit any repairs and safety issues through our work order system 
• Monitor dining room cleanliness, table settings, and overall appearance to ensure alignment with brand standards 
• Maintain labor controls and assists in managing costs while ensuring proper staffing for service periods 
• Partner with the kitchen team to ensure food quality, timing, and coordination between front and back-of-house 
• Participate in inventory control, ordering of restaurant supplies, and vendor relationships as needed 
• Collaborate with the F&B Manager(s) and HR on recruitment, onboarding, and performance management 
• Lead by example in professionalism, punctuality, and adherence to safety and sanitation protocols. Models the behavior, techniques, and methods to achieve a great guest experience alongside all staff 
• Ensure compliance with all food safety, alcohol service, and health department regulations 
• Actively utilize POS computer systems and trains staff in usage and responding to technology problems 
• Participate in resort meetings, i.e., service improvement processes, emergency planning, monthly financial performance, daily standup, action item meetings, etc.  
• Communicate with the F&B Manager(s) regarding any guest requests or problems. Determines, recommends, and implements the appropriate guest recovery response 
• Support a positive workplace culture that fosters employee engagement, accountability, and excellence 
• CPR/AED/First Aid certified; understand first aid/emergency procedures and can direct guests accordingly 
• Make immediate decisions and communicate with guest services staff in emergencies; is knowledgeable of and able to implement all fire-life-safety procedures. Support the F&B Manager(s) in conducting drills regularly 

Requirements

• High school diploma or equivalent required; degree in Hospitality or Business preferred 
• Minimum 3–5 years of restaurant management experience, preferably in a resort, hotel, or upscale dining environment 
• Bilingual (English/Spanish) highly desirable 
• Proficient in restaurant POS systems, scheduling platforms, and basic financial reporting 
• Strong knowledge of restaurant service standards, guest relations, and team supervision 
• Must possess a valid New Mexico Food Handler’s Permit and Alcohol Server’s License prior to hire and maintain both in active status throughout employment 

Personal Skills: 

• Proven leadership skills with the ability to motivate, train, and develop a successful Front of House (FOH) team 
• Strong organizational, interpersonal, and communication skills 
• Ability to effectively manage competing priorities and maintain a high level of guest service 

Work Environment: 

• Ability to work a flexible schedule, including days, evenings, nights, weekends, and holidays 
• Comfortable working outdoors and navigating various terrain in all weather conditions 
• Ability to stand for extended periods and perform physical activities including sitting, reaching, bending, kneeling, stooping, climbing, and pushing, pulling, or lifting items weighing up to 50 pounds 
• Ability to perform tasks requiring manual dexterity, auditory focus, and visual attention 

Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions. 

If you require reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department. 

Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

 INDOSRHP