General Manager - Travel Plaza (Non-Exempt)

Job Description:

At Onvo, our General Managers lead the overall success of a travel plaza, overseeing fuel operations, convenience store performance, food service, team development, guest experience, and financial results.

We're looking for a hands-on leader who can build strong teams, drive sales, and deliver exceptional service every day.

Our mission is simple: Always Quick. Always Kind. Always Convenient.

What You'll Do:

Lead & Develop Your Team

• Recruit, hire, train, coach, and develop team members.
• Build a culture of accountability, teamwork, and customer service.
• Manage scheduling, staffing, and employee performance.

Deliver an Exceptional Guest Experience

• Ensure fast, friendly, and accurate service.
• Resolve guest concerns professionally.
• Lead by example and create a hospitality-focused culture.

Drive Operations & Results

• Manage sales, profitability, labor, inventory, and expenses.
• Oversee fuel, convenience store, and food service operations.
• Maintain company, safety, and brand standards.
• Monitor KPIs and implement action plans to improve performance.

Maintain a Safe, Clean Facility

• Ensure all areas remain clean, organized, and inspection-ready.
• Follow all safety, health, and operational requirements.
• Protect company assets through proper cash handling and inventory controls.

Represent Onvo in the Community

• Build relationships with guests, vendors, and local partners.
• Support community engagement and local marketing efforts.

What We're Looking For

• 3+ years of management experience in retail, convenience store, travel center, fuel, grocery, restaurant, or multi-department operations.
• Proven experience leading, coaching, and developing teams.
• Strong business acumen and experience managing sales, labor, and profitability.
• Excellent communication, leadership, and problem-solving skills.
• Ability to thrive in a fast-paced environment.
• Flexible schedule, including nights, weekends, and holidays.

Why Onvo?

At Onvo, you'll lead a dynamic operation, develop great teams, and make a direct impact on business results and guest satisfaction. We empower our leaders to think like owners and grow their careers in a fast-growing organization.

Benefits:

• Competitive salary
• Medical, dental & vision insurance
• 401(k) with company match
• Leadership development & training
• Career advancement opportunities
  

Disclaimer:

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice. 

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.