CSP Business System Administrator

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. 

At CDPS we nurture a centric culture driven by our commitment of creating a safer Colorado, an inclusive workplace where everyone can be their own authentic self. We model a culture of collaboration, support and growth to our employees. Our culture has public service focus, and we strive to provide innovative solutions and services to our fellow Coloradans!  

We are committed to providing public safety services to our fellow Coloradans in their times of greater needs such as: safety on our roads, preparing and mitigating environmental disasters, disaster recovery, combating crime, school safety, and victim recovery.

You’ll have the opportunity to challenge yourself and acquire new capabilities to build a rewarding and fulfilling career while making a difference in our community! 

When you join CDPS, you are joining a team of exceptional individuals and together you will be inspired, motivated and supported to become the best you can be. 

Classification and Salary:
ADMINISTRATOR IV
Anticipated Hiring Range: $72,264 - $93,948 annually
Full Salary Range: $72,264 - $115,632 annually

Unmatched Benefits:

We highly value work life balance and offer excellent work-life programs, training and enriching professional development opportunities and a wide range of benefits.

• Medical and dental options are available for permanent employees and their dependents. We also offer short and long-term disability coverage, and life insurance that includes legal resources and discounts.

• State contribution into Health Savings Account when enrolled in HDHP. 

• Job protected medical leave under the Family Medical Leave Act (FMLA) and the State of Colorado Family and Medical Leave Insurance Program (FAMLI). 

• Paid medical leave benefits provided by the State of Colorado.

• Eligibility for hybrid or other flexible work arrangements based on the nature of the role.

• We offer unmatched retirement benefits including mandatory PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus optional 401K and 457 plans. For information on mandatory employee salary deferral (in lieu of contribution to Social Security), visit Colorado PERA for details.

• CDPS provides generous time off including 11 paid holidays annually and accrued annual and sick leave and four annual wellness days.

• The Employee Assistance Program (C-SEAP) is available in every region of the state. It is our effort to support the well-being of employees and the workplace. EAPs provide short-term counseling, referrals and resources, as well as training and organizational development services.

• Additional benefits offered include tuition reimbursement and reduced college tuition at CSU Global and DeVry University.

• Credit Union of Colorado membership eligibility.

To learn more about State of Colorado benefits, please visit State of Colorado benefits.

About the Work Unit
This work unit exists to provide administrative, operational and program support for the Colorado State Patrol.

Work Environment

• Typical work hours: Monday-Friday, 8:00 am - 5:00 pm.
• Primary work will be out of an office. Majority in-person position. Flexible work arrangements available.

About the Job

This position provides the system and network support to CSP while working with the Office of Information and Technology to ensure compliance, troubleshooting operational issues, training members and quality control. A primary purpose of this position is to serve as a lead liaison between sworn personnel and the Records Management System (RMS) vendor. This ensures that the RMS meets the needs of the agency and its users. This position helps identify and improve existing manual processes (such as paper citations and tow reports). These improvements allow uniformed members to spend more time patrolling and less time on administrative tasks. Performs administrative duties for multiple critical software systems. Identifies the need for system updates and manages the identified project from concept to implementation. Acts as a subject matter expert on projects related to the RMS and eCitation. 

Key Responsibilities

Records Management System (RMS) Administration, Programming, and Support

• Position supports operations, maintenance, installation, and construction of information systems. Analyses requirements for development and scaling of legacy system(s), maintenance, planning, and forecasting system updates and strategic replacement schedule.  Assisting members with issues or problems spanning multiple business units. 

• Using industry-standard Graphical User Interface (GUI) test automation tools create and run automated test suites to verify the quality of vendor releases prior to field deployment.

• Builds additional RMS modules not supported by vendor or State OIT to meet the internal business needs, i.e. E citation, NXC data collection windows, XSLT output reports, etc. 

• Collaborate with relevant OIT groups and project management, to resolve problems, maintain current services, and support new or existing projects (such as system upgrades or functionality testing with integrated systems).

• Researches and recommends current solutions, technologies, and services and working on identifying new solutions and models to enhance and expand the agency mission.

• Acts as a technical liaison with user groups and other IT partners for systems support and implementation.

• Installs hardware, software, and system patches and upgrades.

• Provides specialized training to different member groups.

System Support

• Provides on-demand one on one customer support to CSP for multiple systems. Works with vendor(s) to troubleshoot system errors, develop solutions, and enhancements to the existing systems. Evaluates new industry products and technology with a focus on integration with existing agency technology. Analyzes and communicates stakeholder needs by translating business requirements into software requirements. Attends and participates in meetings, conferences, and training as required.

• Coordinates with vendors and other agencies to plan and implement new systems or major upgrades of hardware and/or software.

• Coordinates with OIT on compatibility issues, ensure network can handle the load of systems being developed.

• Identifies, documents, reports and tracks system issues. Supports the process of translating business needs into formal technical requirement deliverables. 

• Participates in the development of specifications and ongoing management of proposals and contracts for hardware, software, and services.

• Liaises with vendors regarding upgrades, troubleshooting.

• Resolves ServiceHub tickets submitted by CSP users for multiple system issues. ServiceHub tickets are directly assigned to the unit this position belongs to and resolution is completed within defined SLAs. ServiceHub tickets handled for the RMS, Laserfiche, PowerDMS, Google groups, and Axon.

Develop and Execute Internal and External Partnerships

• Coordinates with OIT to install and update the Records Management System.

• Assists OIT with the development, testing, and maintenance of the RMS interfaces to include: CAD, RDW, DOR, and CICJIS.

• Assists OIT with resolution of system outages or data errors.

• Acts as a liaison between OIT and CSP for onboarding new employees to ensure they have proper system access.

• Corresponds with the Executive Assistant to onboard/offboard employees. 

• Assists VCAU with verification of statistics and data discrepancies.

• Provide training and system support for administrative staff.

• Coordinates with CSP uniformed members to perform system testing, pilot programs, enhancement requests, system issues, and training requests.

• Collaborates with the Project Management Office on planning and implementing new functionality in current or new systems.

• Collaborates with Policy and Research to update policies based on new systems and upgrades.

• Coordinates with Technology Service Unit staff to complete user requests and system upgrades.

• Works with CAD team to resolve CAD to RMS interface issues and outages.

• Communicates with multiple vendors regarding system upgrades or issues, invoices, contracts, project status, and meetings.

• Work with staff at Judicial to resolve eCitation related issues.

Note, to be considered for this position, you must meet the following option for consideration.

Education and Experience, Knowledge, Skills 

Seven (7) years of professional experience in systems administration, information systems support, application administration, business process analysis, or closely related field. Experience must include administering, maintaining, troubleshooting, enhancing, or supporting business applications or enterprise systems.

OR 

A combination of related education and/or relevant professinal experience in business systems administration, information technology, information systems, business administration, or a closely related field equal to seven years. Experience must include administering, maintaining, troubleshooting, enhancing, or supporting business applications or enterprise systems.

PREFERRED QUALIFICATIONS

• Previous working knowledge of RMS applications.
• Programming proficiency in C++, .NET, JavaScript, XSLT, Python, and/or SQL.
• Experience supporting systems used in law enforcement, public safety, criminal investigations, or other mission-critical environments.
• Experience managing user access, system configurations, data integrity, and system security.
• End-to-end application testing experience.
• Experience coordinating system upgrades, testing, implementations, integrations, and troubleshooting.
• Experience developing business requirements, technical documentation, procedures, and user training.
• Experience working with vendors, IT teams, program managers, and operational stakeholders to resolve systems issues.
• Experience handling confidential, sensitive, or restricted information.

CONDITIONS OF EMPLOYMENT

• Must be Colorado resident at the time of application.
• Requires successful completion of a background investigation that includes a polygraph exam, driving history, a fingerprint based criminal history search and drug testing.

APPEAL RIGHTS

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.  Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.  Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.  A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. 

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

Colorado Department of Public Safety is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Human Resources department at [email protected].

• Applications are considered complete and accurate at the time of submission. Therefore, additional information may not be solicited or accepted after your application has been received.
• Closing Date: All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications may proceed to the next step. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. 

• Supplemental Question: Effective responses to Supplemental Questions will directly relate to your professional experience, career accomplishments, and views about organizational values and approaches, and how they relate specifically to this position and requirements as you understand them. Answers generated by AI-tools will typically be unresponsive.  

• Transcripts: An unofficial copy of transcripts must be submitted at the time of application should education be used as qualification. Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may prevent your application from moving forward in the selection process. 

• Military Veterans: If you are a military veteran you must submit a copy of your DD-214, Member 4 Copy, and VA disability letter if available/applicable at the time of application so we can determine if you are eligible for veteran's preference points. Military personnel who are stationed outside of Colorado may be eligible for this position by submitting the completed DD-2058 "State of Legal Residence" form. 

• Application Tips: For an overview of State of Colorado application process and application tips, please view this video. 
• Resumes, Cover Letters, or other documents submitted: will not be reviewed, assessed, or used in the initial stages of the comparative analysis (transcripts submitted to verify that the applicant meets either the education requirement or minimum qualification substitution are exempt from this).
• Notifications All correspondence regarding your status in the selection/examination process will be sent via email to the email address listed on your application.  Include your current working email address on your application and check the email provided on your application frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from "state.co.us" and "[email protected]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
• Comparative Analysis Steps may include
  • Structured application review by a panel of SMEs