Assistant Director of Sales - Groups

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the Role

At Four Seasons Astir Palace Hotel Athens, one of the World's 50 Best Hotels, we are looking for a dynamic and results-driven Assistant Director of Sales - Groups to join our Commercial team.

In this role, you will support the development and execution of the hotel's sales strategy while driving revenue growth across the Group, Corporate, Incentive, and MICE segments. Working closely with the Director of Sales, you will focus on identifying business opportunities, building strong client relationships, securing new group business, and leading commercial initiatives that contribute to the hotel's overall profitability and market leadership.

What You Will Do

• Develop and grow Group, Corporate, Incentive, and MICE business opportunities in line with hotel revenue objectives.
• Actively manage and grow key accounts within the assigned segment.
• Track performance against objectives and implement corrective actions when necessary.
• Negotiate and confirm group contracts, including rooms, catering, and ancillary services.
• Achieve personal quota and lead by example in client engagement.
• Maintain strong client relationships to drive repeat and referral business.
• Support Sales Managers in resolving conflicts, salvaging accounts, and ensuring smooth communication with Operations.
• Develop and implement comprehensive sales strategies to attract MICE business to the hotel.
• Nurture existing relationships with key decision- makers in the MICE sector, including meeting planners, travel agents, and event organizers.
• Attend industry events, trade shows, and networking functions to represent the hotel and attract new MICE business. This role requires frequent travel, especially to key industry events and to key partners locations.
• Build and maintain strong relationships with key corporate clients, agencies, and event planners to drive repeat business and referrals.
• Understand clients' specific event needs and customize solutions that align with the hotel’s luxury offerings.
• Provide exceptional customer service, ensuring that all group and MICE clients have a seamless and memorable experience from booking to execution.
• Oversee the planning and coordination of all MICE groups and events, ensuring they meet the hotel’s high standards of service, quality, and luxury.
• Act as the main point of contact for all MICE clients, overseeing the execution of their events and ensuring all aspects run smoothly.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Monitor the budget for MICE events and group bookings, ensuring profitability while maintaining luxury service standards.
• Coordinate booked business with Operations to ensure guest satisfaction and profitability.
• Liaise with Events, Banqueting, and F&B teams to ensure flawless group execution.

What You Bring

• A minimum of 4-year bachelor’s degree in business administration, Hotel Management, or related major.
• A minimum of 4-years of experience in a similar role as senior sales leader in the MICE sector, with a proven track record of driving revenue growth.
• In-depth knowledge of the MICE industry, including trends, client needs, and competitor offerings. Solicits, books and develops local group business.
• Ability to develop new emerging markets with a methodical and proactive sales approach
• Must possess strong decision-making selling and negotiation. Excellent communication and interpersonal skills.
• Proactively position and market the property to remain a market leader and strengthen the brand image. Develop and execute a marketing strategy to drive revenue and meet property objectives.
• Ability to organize, delegate and work under pressure are requirements for this post. Coach and development skills are also expected.
• Fluency in English is required; additional languages are considered an asset.

What We Offer

• Competitive Salary and comprehensive Benefits Package.
• Complimentary Employee Meals and Bus Transportation.
• Ticket Restaurant monthly allowance.
• Complimentary Nights at Four Seasons Hotels & Resorts worldwide.
• Employee Recognition Program.
• Opportunities for Global Travel through Task Forces and Transfers.
• Access to Four Seasons global Training & Development programs.

Schedule & Hours

Permanent Position. 5 working days per week, with 2 days off. Schedule is standard but may change according to business needs and travel requirements.

If you are passionate about hospitality, committed to driving commercial success, and eager to grow within one of the world's leading luxury hospitality brands, we would love to hear from you. Join Four Seasons Astir Palace Hotel Athens and leave your signature on unforgettable guest experiences.