Retail Associate - Yellowstone National Park

Overview

 

Live. Work. Explore. as a part of our Retail team in Yellowstone National Park!

 

Help guests take home Yellowstone memories! Yellowstone Retail is looking for friendly, enthusiastic, and passionate employees to provide unforgettable guest service to our visitors in our retail shops. We operate and maintain eleven retail outlets throughout the park. We don't sell souvenirs, we sell memories!

 

Job Summary:

This role involves delivering exceptional guest service in line with company hospitality standards while performing cashier duties and adhering to cash handling policies. Responsibilities include suggesting add-on sales, stocking products, maintaining a clean sales floor, and providing accurate information to guests.

 

The Details:Position Type: SeasonalSeason Dates: Mid April 2027 to Mid November 2027 (length of the season varies depending on location)

Pay: $15.70/Hourly

 

Life in Yellowstone: 

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program 

Benefits: 

• Xanterra offers competitive benefit programs and services for eligible employees. For more information, click here. 

 

Responsibilities

• Provide excellent guest service by adhering to Xanterra’s hospitality standards.
• Perform all cashiering duties while adhering to cash handling policies.
• Suggest an add-on sale to every transaction performed. 
• Stock product as necessary, making sure all displays are kept stocked, neat and clean within the guidelines of the Visual Merchandising Manual.
• Provide excellent guest service and maintain your floor zone if assigned one.
• Keep the sales floor clean; which includes sweeping, vacuuming, dusting, mopping, and trash removal.
• Give accurate helpful information to guests.
• Comply with Xanterra’s Environmental Management Systems and look for ways to improve the impact your job has on the environment.
• Discuss concerns only with the manager.  Alert manager to shrinkage, guest problems and concerns. Maintain a good working relationship with Managers and co-workers.
• Maintain a safe work area.
• Assist other departments if needed.
• Other duties as assigned.

Qualifications

• Able to operate a cash register, handle cash accurately, open and close the store with or without assistance
• Demonstrate a basic understanding of Gift Shop procedures by completing the Gift Shop Training Program
• Able to function with flexibility and courteous behavior in a high traffic seasonal retail operation
• Acquire and demonstrate a basic knowledge of product information
• Able to work with a minimum of supervision.
• Maintain excellent attendance and punctuality. Take breaks in appropriate area for limited time and use the time clock correctly

Physical Requirements include:

• Able to stand/walk for a minimum eight-hour shift
• Frequently lift and carry cartons weighing up to 50 pounds 
• Carry boxes/product up and down stairs at most locations several times a day
• Must be able to bend down or kneel to stock product frequently during a shift

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.