Product Owner - ServiceNow Platform

Overview

Location: Hybrid in Minneapolis MN or Denver CO | Remote candidates considered. Employment Type: Full-time

 

Are you a Product Owner who thrives at the intersection of business strategy, Agile delivery, and enterprise platforms? Trissential is seeking a highly collaborative Product Owner - ServiceNow Platform to join our client's team and help drive the evolution of a large-scale ServiceNow ecosystem. This is an opportunity to influence platform direction, partner with senior stakeholders, and deliver solutions that create measurable business value across multiple ServiceNow product domains.

 

What's in It for You?

• High-Impact Ownership – Drive priorities and outcomes across strategic ServiceNow initiatives that support enterprise transformation
• Visibility & Influence – Work closely with business leaders, Product Managers, architects, and engineering teams to shape platform direction
• Diverse Product Exposure – Contribute across ServiceNow domains including SAM/HAM, CMDB, BCM, SecOps, SPM, Now Assist, HRSD, ITSM, and other platform capabilities
• Agile Environment – Be part of a collaborative Agile organization focused on continuous improvement and value-driven delivery
• Strategic Partnership – Influence roadmap execution while balancing business priorities, technical dependencies, and customer needs
• Career Growth – Expand your expertise in enterprise platform management, digital transformation, and modern product ownership practices

Your Role & Responsibilities

• Own and maintain product backlogs across assigned ServiceNow product areas
• Prioritize features, enhancements, defects, and technical debt based on business value and organizational priorities
• Ensure delivery teams have a well-defined and prioritized backlog of work
• Make day-to-day prioritization and trade-off decisions that maximize platform value
• Partner with business stakeholders, process owners, and platform teams to understand business objectives and operational challenges
• Facilitate backlog refinement sessions, workshops, sprint planning meetings, and requirements discussions
• Gather and incorporate stakeholder feedback into ongoing product priorities
• Serve as the voice of the customer throughout the product delivery lifecycle
• Collaborate with Scrum Masters, Business Analysts, developers, testers, and architects to ensure successful delivery
• Review and accept completed work to validate alignment with business expectations
• Translate strategic roadmap objectives into executable backlog items and delivery plans
• Identify dependencies, opportunities, and risks across multiple product teams and ServiceNow domains
• Support platform adoption, value realization, and continuous improvement initiatives
• Promote consistent product ownership practices across Agile delivery teams

Skills & Experience You Should Possess

• 7+ years of experience in Product Ownership, Product Management, Business Analysis, Agile Delivery, or related disciplines
• Proven experience working within Agile and Scrum environments
• Strong backlog management, prioritization, and requirement refinement skills
• Ability to balance competing priorities while making informed trade-off decisions
• Experience partnering with both business stakeholders and technical teams
• Exceptional stakeholder management, communication, and facilitation capabilities
• Experience translating strategic objectives into actionable delivery plans
• Strong analytical and problem-solving skills with a business-value mindset

Bonus Points If You Have

• Hands-on ServiceNow platform experience
• Experience supporting one or more of the following ServiceNow modules:
• Strategic Portfolio Management (SPM)
  • Software Asset Management (SAM)
  • Hardware Asset Management (HAM)
  • Configuration Management Database (CMDB)
  • Business Continuity Management (BCM)
  • Security Operations (SecOps)
  • IT Service Management (ITSM)
  • Integrated Risk Management (IRM)
  • Human Resources Service Delivery (HRSD)
  • Employee Experience Portals
• Experience supporting enterprise digital transformation initiatives
• Experience with platform modernization and large-scale technology programs

Education & Certifications You Need

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field preferred
• Certified Scrum Product Owner (CSPO) preferred
• SAFe Product Owner/Product Manager (POPM) certification preferred
• Other Agile, Product Management, or ServiceNow certifications are highly valued

What We Offer

At Trissential, we connect exceptional talent with meaningful opportunities. By joining our client's team, you'll contribute to impactful enterprise initiatives while working in a collaborative and growth-oriented environment.

• Competitive Compensation –$52-$62 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
• Comprehensive Benefits for you and your dependents – Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching
• Paid Time Off –Offers paid time away from work
• Career Development – Access to training, certifications, and ongoing professional growth opportunities
• Collaborative Culture – Work alongside experienced product, technology, and business professionals
• Meaningful Impact – Help shape the future of a strategic enterprise platform used across the organization

Please note: This opportunity is open only to candidates who are currently authorized to work in the United States.

Ready to be part of something exciting?

If you're passionate about Agile product ownership, ServiceNow platform innovation, and delivering business value through technology, we'd love to hear from you. Apply today and take the next step in your Product Owner career with Trissential