Hospice & Home Care Liaison

Description

As a Hospice and Home Care Liaison you will have the opportunity to connect with, and positively impact the lives of, our patients daily! You will promote the physical, personal, and emotional well-being of patients and work with the Dover Health teams to strive to reach the ultimate goal, which is to return the patient to their maximum level of self-care and independence, when possible.

Essential Duties: 

The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Analyze the potential of the company’s service area to determine target markets.
• Visit doctor offices, hospitals, Assisted Living facilities, Skilled Nursing Facilities and other possible sources of referrals to present agency credentials and obtain patient referrals.
• Analyze the company’s organization to determine its strengths and weaknesses.
• Analyze past and current marketing data.
• Complete and analysis of the company’s service line.
• Analyze patient/company relationships.
• Develop a marketing plan, identifying priorities and sets a reasonable timeline.
• Implement marketing plan staying within established timeline.
• Review and evaluate the analysis and plan on an established basis.
• Provide coordination of referral through all Dover Health services.
• Attend IDG meeting, as appropriate.
• Serve as a first contact from clinical referral sources.
• Provide initial informational meetings with patients and/or families.
• Assist office staff as needed with obtaining signatures and updates.
• Provide community outreach and education.
• Participate in discharge planning, as needed.
• Assess patient’s/family members’ ability to cope with the patient’s dying.
• Function as consultant to the members of the health team, assists them in understanding the social, emotional and environmental factors related to the patient’s health problems.
• Help patients to utilize the resources to their families and the community.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand/move, communicate, and identify written information. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl and lift and/or move up to 50 pounds independently; occasionally lift and/or move up to 200 pounds with assistance.
• Other duties as assigned. 

Qualifications, Education and/or Experience:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  

• At least 1 year experience in marketing, nursing or social work interacting with health agencies.
• Clinical license and experience preferred.
• Hospice experience preferred.
• Must be a licensed driver with an insured automobile in good working order, and clear driving record. Current and valid driver’s license, reliable transportation and current liability auto insurance is required.
• Willingness to travel locally and occasionally overnight.
• The ability to communicate well, both verbally and in writing.
• Ability to work well with others and take direction from management, as well as take initiative-willing to go above and beyond to ensure our patients needs are met and they are comfortable in their living environment.
• Self-motivated to accomplish identified goals with a strong sense of accountability for results.
• Be able to demonstrate proficiency in Internet browsers (e.g., Explorer, Chrome, and Fire Fox), Microsoft Office programs including Outlook, Excel, Word and Publisher, electronic health records (EHR) systems, and any HR related systems if applicable. 
• Commitment to Dover Health’s mission and values. 

Working Conditions:

As part of Dover Health’s commitment to providing outstanding care and support, the company ensures that staff work under conditions that prioritize safety, collaboration, and professional growth. The conditions listed below define the experience of working for Dover Health.

• This position may involve a range of physical activities, including those outlined in the Essential Duties, but is not limited to them. 
• Frequent travel within assigned service area is required.
• While performing the duties of this job, the employee is?occasionally required to stand for extended periods of time, move, communicate, and identify written information.?The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl and lift and/or move up to fifty (50) pounds independently, and occasionally lift and/or move up to two hundred (200) pounds with assistance.
• Work for this position is performed in patient homes, care settings/facilities, and office settings. This position will have to navigate through a variety of different settings to provide care. 
• There is exposure to varied home environments and potential infectious conditions. 
• Must comply with all Dover Health and safety requirements.
• This role involves actively participating in all staff activities aimed at fostering teamwork, unity, and morale. The individual will contribute as a collaborative team player, working alongside colleagues to create a supportive and cohesive work environment. 
• Individuals in this position are required to stay current on all training and ongoing education initiatives. They are expected to actively pursue self-improvement and embrace opportunities for continuous learning to enhance their skills and knowledge in providing exceptional service. 

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer. 

Dover Health considers the health and safety of its patients, family members, and team members as its highest priorities. All offers of employment are contingent upon the successful completion of a background check and drug screening, participation in required health assessments (such as TB testing or physical evaluations), and the use of designated personal protective equipment (PPE) as required by company policy and applicable law.