- Location
- Remote job
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Operations
- Seniority
- Senior
- Source
- Recruitee
Description
What are we building?
Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed — we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us
What’s the position?
We are looking for a well-rounded individual with experience in ecommerce financial disputes to roll up their sleeves and join us as one of our Analysts. This role will report into the Payments & Fraud team and be responsible for protecting both the customer as well as the business by providing professional, accurate and realistic expectations for all matters related to the potential fraud and dispute side of the i-gaming space.
Analysts will need to navigate and manage multiple online financial portals to obtain the transactions in question.
Reviewing customers’ financial transaction history. Including but not limited to, financial records, bank statements, and credit card statements.
Analysts will be responsible for validating and verifying customer documentation when further verification is necessary.
Perform in-depth analysis of account(s) in order to build a case to counter-dispute transactions that patrons have reversed on our platform.
Manage multiple jurisdictions of internal controls to ensure regulations are followed accordingly