Knowledge Management Leader

Your role at Exness:

As a Knowledge Management Leader, you are expected to lead the team of knowledge specialist as well as to develop and maintain the KM framework implemented across site operations and drive continuous improvement of this framework in collaboration with key stakeholders and the KM team members.

You will:

• Execute and monitor the KM framework workflow and daily procedures to ensure operational efficiency.
• Responsible for implementing appropriate systems, policies, and processes to transform the use of information and improve the company’s expertise and understanding
• Take the lead on knowledge base and communication tools issues and development, in collaboration with product developers and third-party KB software providers
• Act as an expert and contribute the knowledge and experience across all levels of the organization if required
• Assist in establishing and maintaining company-wide processes if necessary
• Responsible for onboarding new employees and coaching them on KM processes if applicable.
• Establish strong trusted relationships with key stakeholders across the company it order to maintain quality and visibility or the knowledge management resources and initiatives
• Work in a close contact with Training and QA teams in order to improve customer-facing teams’ knowledge and drive knowledge-related initiatives across the company
• Take the lead in encouraging employees to share knowledge, ensuring they are aware of the knowledge management resources available to support their work, are appropriately trained and are using the systems efficiently and productively
• Design, organize and manage monthly/annual assessments to measure support team knowledge
• Implement tactical plans for key KM initiatives (e.g., continuous education) and supervise daily progress and health metrics.
• Coordinate cross-functional operational discussions and ensure team tasks align with corporate implementation goals.
• Establish strong trusted relationships with key stakeholders across the company it order to maintain quality and visibility or the knowledge management resources and initiatives
• Report on team performance metrics and propose interventions to leadership to improve daily operations.
• Allocate workload related to owned initiatives
• Work in close contact with relevant stakeholders across the company in order to assure an accurate implementation of the assigned initiatives
• Participate fully in the team, taking part in regular team meetings, sessions, giving feedback and ideas to colleagues and to the management to manage the Knowledge Base
• Manage, maintain and develop company’s internal knowledge base and other KM resources, so that relevant information is accessible for clients. Undertake any operational tasks in case of high load of the reporting team. Develop and automate processes with help of modern IT tools and AI.
• Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Division/Department management as and when required
• As a People leader, you will:
  • Manage a team of KM operations specialists, assure seamless integration of the operations team to the overall Internal KM business
  • Supervise the onboarding process for new hires and coordinate with HR for operational team staffing.
  • Monitor daily team performance, provide regular feedback, and ensure operational targets are met.
  • Support the professional growth of team members through coaching, mentoring, and training opportunities. Encourage a culture of continuous learning and skill development.
  • Provide strong leadership to the team, ensuring clarity of goals, effective communication, and a supportive work environment.                                                                                                ”
  • Keep track on team goals progress, allocate workload, evaluate and plan team resources, represent the team in cross-functional discussions and projects

What makes you a great fit:

• Excellent command of English, with advanced writing proficiency. Excellent communication skills and good presentation skills
• Experience in information management (codification, content management, information processes, taxonomies)
• Experience in managing knowledge bases (information architecture)
• Experience with Atlassian products would be an advantage (Confluence, Jira)
• Must be independent, self-motivated, show initiative and a strong sense of ownership /responsibility
• Supportive of company - wide goals and objectives, deliver department /team results and key objectives
• Ability to research, organize, plan, multitask and exercise time management
• High level of attention to details, and able to deal with a high load of information and with ambiguity
• Stakeholder engagement skills: listening, negotiation, consulting, advocacy
• Ability to simplify complex concepts with clarity in writing
• Good creative thinking skills and ability to address issues proactively
• Research, planning, organising, time management and a high level of administrative skills
• Problem-solving skills and ability to adapt fast to change
• Highly motivated and able to work under pressure
• Ability to take initiative and work independently
• Experience in forex or financial services, Certified Knowledge Manager (CKM) certification and/or experience in managing small teams (up to 10 people) will be an advantage

Your journey after applying:

• TA interview
• Test Task (3 calendar days)
• Interview + Presentation with the hiring manager

 

Deadline for submission: Sunday (15th Nov 2026) @ 11:45pm