Director of Front Office

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Infinite perfect places in one perfect paradise. The modern embodiment of the spirit and soul of the Caribbean, this beachfront oasis is everything you could need in a luxury getaway. A place where smiles greet you as you step off the boat, where the crest of the sun over Nevis Peak sparkles on the waters of two oceans that meet but never cross, Nevis is a captivating combination of adventure, serenity and recreation that just waits for your discover.

About the role

The Director of Front Office is responsible for leading all Front Office and Guest Services

operations, ensuring exceptional luxury experiences that reflect Four Seasons standards. The role

oversees Front Desk, Guest Services, Bell and Door Operations, Transportation Services, and all

guest arrival and departure experiences.

As the leader of all guest-facing operations, the Director drives guest satisfaction, employee

engagement, revenue enhancement, and operational excellence while creating personalized and

memorable experiences for every guest. Reporting to the Director of Rooms. the position

collaborates closely with all department leaders to ensure seamless resort operations and an

outstanding guest journey

What you will do

• Lead, coach, mentor, and develop the Front Office team, including:

o Front Desk Manager

o Night Manager

o Resort Assistant Managers

o Front Desk Supervisors

o Front Desk Agents

o Bell & Door Team (Guest services)

o Valet /Taxi Operations

o Transportation Team (Water trans)

• Create a culture of service excellence consistent with Four Seasons standards.

• Conduct regular leadership meetings and daily operational briefings.

• Develop succession plans for key positions.

• Monitor individual and departmental performance.

• Ensure compliance with all Four Seasons policies and procedures.

• Lead recruitment, onboarding, training, and retention initiatives.

• Develop future leaders through coaching and career development plans

What you bring

• Bachelor’s degree in Hospitality Management or related field preferred.
• 7–10+ years of luxury hotel experience, with at least 3–5 years in a senior Front Office leadership role.
• Prior experience with luxury brands strongly preferred.

Skills & Competencies

• Exceptional leadership and team development skills.
• Strong problem-solving and decision-making abilities.
• High emotional intelligence and guest-focused mindset.
• Excellent communication and interpersonal skills.
• Financial acumen and operational expertise.
• Ability to work in a fast-paced, multicultural environment.

Key Attributes

• Passion for luxury hospitality and service excellence
• Detail-oriented and highly organized
• Flexible and adaptable to a resort environment
• Strong cultural awareness and interpersonal sensitivity
   

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•   Employee Discount for stays at any Four Seasons worldwide
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

Schedule & Hours:

•     Full Time