Front Office Manager

Description

Front Office Manager at The Stella Hotel

Job Type

Full-time, Salary

Bryant TX

We AreThe Stella Hotel is one of Texas’ top hotels. Come join us and you’ll see why! With 176 rooms, this beautiful full-service, 4-diamond, boutique hotel has become the favorite hotel in Bryan/College Station.
OUR CULTURE | Individual Distinction, Collective SoulAt Noble Hou se Hotels & Resorts, our philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun
A day in the life... As the Front Office Manager your friendly, energetic and professional personality will guide your team. In this position, you will lead our guest services team with arrivals and departures and any requests guests have during their stay.You and your team's standard response will become “Yes, I am happy to help”.This is a hands-on position where your leadership sets the tone for our guest's stay from the moment they arrive.
You own this if you are… Eager to learn, teach and take pride in your workSeeking to work in a beautiful hotel where you constantly meet and interact with new peopleReliable, have a flexible mind-set and like to smile
We’ve got you covered… At The Stella Hotel, we are proud to offer our team members the best perks and benefits. Competitive Compensation Medical, dental, vision, and life insurances offered after 60 days of employment.401k with matching contributions, On Demand Pay, Travel discounts with both Noble House Hotels and Resorts, and the Marriott
 

Requirements

 -  Key Responsibilities: 

• Guest Services: Ensure friendly & efficient guest registration, departures and telephone service. Observe and guide front desk agents to ensure established procedures are completed in accordance with policy, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, card transactions, account settlements and deposits are handled correctly. Always while guest complaints and problems are handled in a courteous and professional manner 
• Team Leadership: Recruit, train, and develop a high-performing team. Provide continuous feedback and conduct regular performance evaluations. Promote a positive work environment and team culture.
• Administrative: Review current days expected arrivals and check all VIP and special request reservations to ensure they are pre-registered, clocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Ensure all necessary reports and forms are completed daily.  Participate in the Manager on Duty program