Project Service Coordinator II

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We're committed to bringing passion and customer focus to the business.

POSITION SUMMARY:

The Project Service Coordinator II serves as a senior-level project support specialist, acting as a primary liaison for assigned accounts and complex rollout programs. This role provides advanced coordination of shipping strategies, material tracking, estimating support, and customer communication while proactively identifying risks that may impact timelines or budget.

In addition to core coordination responsibilities, the Project Service Coordinator II independently leads customer status calls, develops comprehensive shipping plans for large-scale rollouts, supports bid preparation, and provides technical interpretation of blueprints and fixture requirements. This role functions as a strategic extension of the Project Manager, ensuring execution readiness, schedule integrity, and client satisfaction across multiple concurrent projects.

The Coordinator II also mentors junior coordinators informally, identifies process improvements, and supports continuous enhancement of project service workflows.

KEY RESPONSIBILITIES:

• Address all customer calls with the utmost respect.  Project Services Coordinator must demonstrate the ability to resolve any customer concerns, needs and problems in a timely manner with a win-win attitude.
• Conduct weekly or bi-weekly conference calls with customers to review project status and timelines.
• Develop shipping schedules; determine quantities and lead times, coordinate with purchasing on special order items, coordinate with shipping and follow-up on special projects when requested.
• Maintain demands/POs received through email or customer on-line portals.
• Work closely with logistics and distribution to determine shipping schedules for rollouts and individual orders.  Reporting tracking information back to customers through email, or customer portals on a regular basis.  Logistics experience a plus.
• Provide estimating and drafting with accurate dimensions and quality photographs of existing fixtures for estimating and bidding purposes. 
• When required, travel to prospective accounts current location for fixture and material overview or for initial project installation and set-up to ensure quality and customer satisfaction.
• Work with estimating to develop and prepare bids for both regular and online, for final submission to current and potential customers.
• Assist estimating as required in the research of new, improved, special order items, cost workups and MLA’s.  Provide purchasing with information and drawings (when necessary) for buy-out items. Review blueprints as necessary to provide accurate fixture counts and material quantities.
• Performs other related duties as assigned.

SUPERVISORY RESPONSIBILITY:

This position does not have direct reports.

POSITION REQUIREMENTS:

• Expert level proficiency in Excel including but not limited to pivot tables, V-Lookups, data analysis, charting, and spreadsheets
• High level of proficiency in Microsoft Word, PowerPoint, Outlook, and other standard programs
• Knowledge of materials, methods, and the appropriate tools to construct objects, structures, and buildings
• Knowledge of or use of CAD drawings, floorplans, and blueprints

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business, Communications, or related field preferred; combination of education and experience will be considered
• 3+ years of experience in account or project management

OTHER JOB REQUIREMENTS:

• Must be able to travel regionally up to 25% of the time or as required
• Varying work schedules based on business need are sometimes required
• Frequently required to sit, stand, walk, talk, and hear
• Must have a valid driver's license
• Ability to operate a computer keyboard
• Ability to read a variety of materials
• Ability to sit and stand for extended periods of time
• Ability to carry and lift materials up to 25 lbs.