SURVEILLANCE DIRECTOR

Description

Summary: 

The Surveillance Director is responsible for the overall management, administration, and operation of the Gaming Commission surveillance department. This position ensures the effective monitoring of gaming activities, casino facilities, employees, vendors, and guests to protect the integrity of gaming operations, safeguard assets, deter and detect criminal or fraudulent activity, and ensure compliance with applicable tribal gaming ordinances, regulations, the Tribal-State Gaming Compact, the Indian Gaming Regulatory Act (IGRA), and applicable Minimum Internal Control Standards (MICS).

The Surveillance Director maintains the independence, confidentiality, and operational effectiveness of the surveillance function while coordinating with casino management, security, internal audit, compliance, gaming regulators, and law enforcement, as appropriate.

Essential Duties and Responsibilities include:

The responsibilities stated below are subject to established policies:

• Direct, supervise, and manage all surveillance department personnel and daily operations.
• Develop and implement departmental policies, procedures, operating standards, and performance expectations.
• Establish training programs and performance evaluation programs. 
• Maintain training records and ensure employees receive ongoing regulatory and technical  training.
• Ensure adequate surveillance coverage during all gaming and casino operating hours.
• Manage departmental budgets, equipment procurement, maintenance, and capital improvement projects.
• Maintains appropriate staffing levels and succession planning for supervisory and technical positions.
• Ensure surveillance equipment and systems provide effective coverage in accordance with applicable regulations and internal controls.
• Monitor gaming activities to identify suspected cheating, theft, fraud, collusion, procedural violations, and other irregularities.
• Oversee surveillance of gaming floors, table games, slot operations, cage and count rooms, vaults,  cash-handling areas, and other designated sensitive locations.
• Ensure departmental compliance with applicable tribal gaming ordinances, gaming commission regulations, the Tribal-State Gaming Compact, NIGC requirements, and approved MICS.
• Maintain current knowledge of applicable federal, tribal, and state requirements affecting surveillance operations.
• Coordinates with regulatory authorities during inspections, investigations, compliance reviews, and audits.
• Ensure surveillance records, reports, and recordings are maintained and retained in accordance with applicable requirements and approved policies.
• Identify control deficiencies and implement corrective action plans.
• Protect the confidentiality and integrity of investigations and prevent unauthorized disclosure, alteration, or destruction of evidence.
• Recruit, train, coach, and evaluate surveillance supervisors, operators, and technical personnel.
• Enforce ethical  conduct, professional accountability, and appropriate access restrictions.
• Oversee the operation, maintenance, testing, and upgrading of surveillance cameras, recording systems, access controls, and associated technology.
• Evaluate emerging surveillance technologies and recommend improvements that strengthen gaming integrity and operational efficiency.
• Coordinate with information technologies and vendors to maintain system availability, cybersecurity, and technical reliability.     
• Notify appropriate management and regulatory personnel of significant incidents and material control deficiencies in accordance with established requirements.
• Prepare regular reports concerning incidents, surveillance activities, system performance, staffing, and regulatory matters.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be amended to meet business needs of the company.

Supervisory Responsibilities:   

Supervises all employees in the Surveillance Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Requirements

Job Qualifications:

• High School diploma or GED required; associate or bachelor’s degree in criminal justice, Business Administration or a related    field preferred.
•  Experience preparing incident reports, investigative documentation, and management reports. Proficiency with digital     surveillance systems, video retrieval, evidence preservation, and related technology. 
•  A minimum of two years of supervisory or management experience is required.  Previous experience as a Surveillance Director or Surveillance Manager in a tribal casino is preferred.
•  Working knowledge of applicable tribal gaming ordinances, the Tribal-State Gaming Compact, IGRA, NIGC regulations, and MICS. 
•  Knowledge of casino table games, slot operations, cage and count procedures, and gaming accounting controls.
•  Experience preparing incident reports, investigative documentation, and management reports. Proficiency with digital    surveillance systems, video retrieval, evidence preservation, and related technology. 
•  Must be able to obtain a gaming license.

Work Environment:

The position operates primarily in a casino surveillance environment and may require extended periods of monitoring video systems, working at computer workstations, and responding to incidents outside normal business hours. The position may require occasional travel for regulatory meetings, training, audits, and professional development. May be required to work in a fast-paced or high-volume situations and manage multiple priorities simultaneously.