Family Rehousing Specialist

Department: Social Responsibility

Employment Type: Full Time

Location: Association Office

Reporting To: Juanita Darlington

Compensation: $60,000 - $65,000 / year

Description

Key Responsibilities

• Conduct comprehensive assessments to identify housing barriers, strengths, and immediate service needs.
• Develop, implement, and monitor individualized Rehousing Plans within required program timelines.
• Monitor family progress toward permanent housing goals and adjust plans to support timely exits from shelter.
• Provide strengths-based, trauma-informed case management focused on long-term housing stability.
• Conduct and document weekly case management meetings with assigned families.
• Assist families in accessing public benefits, healthcare, childcare, workforce development, educational opportunities, and other community resources.
• Coordinate referrals to behavioral health, substance use, legal, employment, and supportive service providers.
• Support school enrollment, transportation coordination, and educational advocacy for children.
• Deliver coaching in financial literacy, budgeting, parenting, household management, and independent living skills.
• Utilize motivational interviewing and family-centered practices to promote engagement and goal achievement.

• Complete intake, assessment, and discharge activities in accordance with EOHLC Emergency Assistance Family Shelter requirements.
• Ensure families understand shelter expectations, housing-focused goals, and program requirements.
• Participate in interdisciplinary case conferencing, program reviews, audits, monitoring visits, and corrective action processes.

• Maintain accurate, timely, and confidential records in ETO, and other required systems.
• Complete all assessments, service plans, referrals, progress notes, housing plans, and discharge documentation within established timelines.
• Track family outcomes and document progress toward housing and stabilization goals.
• Ensure data quality, completeness, and accuracy in accordance with program standards.
• Prepare reports and supporting documentation for internal and external stakeholders as required.

• Conduct and document weekly case management meetings for 100% of assigned households.
• Complete comprehensive assessments within five business days of program entry.
• Update service and stabilization plans at least monthly for 100% of assigned families.
• Maintain active engagement with 95% of assigned households.

• Connect 100% of eligible families to public benefits, healthcare coverage, and community resources.
• Ensure 90% of employable adults are connected to employment, workforce development, education, or training opportunities within 30 days of intake.
• Facilitate financial literacy, budgeting, parenting, or life skills programming participation for 80% of assigned families.

• Ensure 100% of school-age children are enrolled in school in accordance with applicable requirements.
• Ensure 100% of eligible children are connected to early education, after-school, summer, or enrichment opportunities.
• Coordinate educational support and transportation services as appropriate.
  
  

• Maintain 100% completion of required case records and documentation standards.
• Enter all required case notes, referrals, service transactions, and assessments within 48 hours of service delivery.
• Achieve 95% or greater HMIS/ETO data quality standards.
• Maintain 100% compliance with EOHLC, YMCA, and contractual requirements.
• Successfully meet file review, monitoring, and audit standards.
  
  

Skills, Knowledge & Expertise

• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, or a related field; equivalent education and experience may be considered.
• Minimum of two years of experience in housing homelessness services, case management, family support services, or related human services.
• Knowledge of EOHLC Emergency Assistance programs, HomeBASE, RAFT, affordable housing resources, public benefits, and community support systems.
• Experience working with families experiencing homelessness, housing instability, trauma, poverty, or other barriers to self-sufficiency.
• Strong assessment, advocacy, crisis intervention, problem-solving, and case management skills.
• Experience maintaining electronic case records and databases such as HMIS, ETO, or comparable systems.
• Ability to manage multiple priorities while maintaining documentation and compliance requirements.
• Demonstrated commitment to cultural humility, equity, inclusion, and family-centered practice.
  
  

Job Benefits

• Developing your leadership skills in a caring, challenging & diverse working environment. 
• Exploring a wide range of opportunities as you learn new skills and functions. 
• Shaping the future of young children while making a difference each day for our communities and each other. 
• Engaging in YMCA career training programs and working alongside those who have the same passion. 
• A healthy work/life balance 
• Comprehensive benefits including: 
• FREE YMCA Membership for you. 
• Discount on Specialty Programs like Personal Training and Swimming Lessons. 
• Discounted or FREE family membership. 
• Robust Retirement Plan up to 10%. (see eligibility requirement) 
• Health, Dental, and Vision Benefit Package. 
• Vacation and Sick Time (PT receive sick time)