Supervisor Operations

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary Iron Mountain is seeking a skilled and results-driven Operations Supervisor to join our Records and Information Management (RIM) team. In this role, you will be responsible for supervising and managing operational activities across four to five warehouse sites while ensuring strict adherence to process compliance and statutory audit requirements. You will lead a dedicated team of Assistant Managers, Operations Executives, and outsourced personnel, driving a customer-oriented culture focused on service excellence and operational safety.

What You’ll Do In this role, you will:

• Drive multi-site operational excellence by overseeing core Records and Information Management (RIM) activities—including retrieval, scanning, and racking—across four to five facilities while optimizing staffing levels to achieve daily productivity targets.
• Collaborate with internal teams and vendor partners to monitor Key Performance Indicators (KPIs) and facility scorecards using Management Information Systems (MIS) and analytical tools to optimize costs and meet operational objectives.
• Ensure compliance with organizational standards, statutory audit regulations, Service Level Agreements (SLAs), and operational Turnaround Times (TATs) while effectively resolving client escalations.

What You’ll Bring The ideal candidate will have:

• 10+ years of experience in operational leadership, including 3+ years directly managing multi-site facilities within logistics, warehousing, or service industries.
• Strong knowledge of warehouse operations, Records and Information Management (RIM) practices, and reporting tools such as Management Information Systems (MIS) and spreadsheet applications.
• Proven ability in analytical problem-solving, vendor management, and executing complex operational initiatives such as facility consolidations and site migrations.
• Bachelor’s degree in business, logistics, operations, or a related field; a Master of Business Administration (MBA) in Operations is preferred.

Apply Today Ready to lead operations and make an impact across our facilities? Submit your application today to join the Iron Mountain team!

Category: Operations Group