V- Retail Online Sales Assistant

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
 

The Salvation Army Stores are vibrant places where great things happen: generous people donate amazing items, customers enjoy an ever-changing selection of goods, volunteers gain friendships and share experiences, all whilst raising much-needed funds to assist the most vulnerable in our community.

The Online Sales Assistant has the exciting responsibility of optimising sales revenue from antique, collectable, designer clothing and other higher priced items by listing them our online sales accounts. This important role not only brings in vital revenue which in turn provides funding for local community support, it also honours our donors who would expect the high value items they have generously given to The Salvation Army are resulting in good returns and positive impact on the community.

Key tasks and responsibilities  

·         Identification of items: Bring your keen sense, experience and knowledge to identify valuable items from the donated items, determining their value through research and comparison sales.

·         Marketing items: With a promotional and detailed approach, clean and style items for photographing so buyers can clearly view the item and are excited to take part in bidding. Create listing descriptions that are accurate and enticing, along with instructions on how to purchase and collect or have shipped.

·         Packing orders: This step requires lots of care to ensure items are securely packed and received in good order. A personalised note of thanks adds to the customer’s positive experience, priming them for repeat purchases and good ratings on our online sales channels.

 

Qualifications and skills (desired/required)

• Good knowledge of antiques, collectables, designer clothing and other high value items such as appliances and tools, and how to research these items.
• Experience in marketing and communications is highly desired
• Experience in using a camera and online sales channels
• Excellent writing skills

 

Capabilities and personal attributes

Manage self: Shows personal motivation and commitment to completing work activities effectively.  

Act ethically and with integrity: Is reliable and trustworthy; acts consistent with TSA vision, mission and values. 

Display resilience: Remains open to new ideas and approaches; displays an optimistic approach to work. 

Communicate Effectively: Writes in a way that is logical and easy to follow; explains things clearly.

Work collaboratively: Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others. 

Demonstrate Accountability: Shows care and respect in the efficient use of TSA funds, property, equipment and resources.

Innovate and continuously improve: Shares ideas about ways to improve work tasks and solve problems; adopts improvements and innovations. 

 

Background check requirements

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:  

 

• As this role has access to valuable items, a police check is required

Background checks requirements may change time to time if legislations or TSA requirements change.

Development opportunities with this role: This role will give volunteers an opportunity to develop skills and build experience in retail practices, valuations of donations, sorting and stocking of shelves, as well as experience in working as a part of a team. Volunteers will receive on the job training and support, working alongside experience retail professionals in a caring and supportive environment. As an extra bonus, volunteers have access to professional development training.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.