Customer Service Representative

Job Title: Customer Service Representative
Duration: 3 months with possible extension
Shift hours: 08:00 am to 05:00 pm
Office: Chattanooga, TN 37406
Pay rate: $20-$24/hr. on W2

Job Responsibilities:

• Serve as the account support representative for assigned customers, including domestic and international distribution partners and O&P clinics, ensuring each interaction reflects commitment to empowering patients to achieve their best functional outcomes.
• Deliver consistent, high-quality service by applying deep product and policy knowledge while modelling professionalism, empathy, and patient-centred support.
• Engage customers via phone, email, and web chat to process orders, inquiries, billing questions, and delivery issues with accuracy, speed, and attention to detail.
• Maintain complete and accurate documentation of customer interactions, including order details, shipping requirements, complaints, and resolutions.
• Proactively identify and communicate order delays or issues to customers while internally encouraging timely resolution.
• Foster customer advocacy to ensure that every interaction contributes to superior outcomes.
• Answer an average of 25–35 calls per day.
• Provide weekly open-order reports via Excel to customers, analyse backlog conditions, and collaborate with internal teams to resolve order delays.
• Support return processing and warranty coordination by following established procedures, documenting requirements, and ensuring timely resolution.
• Assist field staff with questions, orders, and issues as needed.
• Act as a liaison between customers and internal departments — including Sales, Technical Support, Manufacturing, and Shipping — to ensure seamless coordination and a unified, high-quality service experience.
• Assist customers and clinicians by connecting them with the appropriate technical experts when specialized product support or clinical insight is needed.
• Perform additional duties as needed, including backup account coverage, to support organizational success.
• Support the integration of new tools, processes, and technology that enhance customer service efficiency and quality.
• Contribute to continuous improvement efforts by identifying workflow enhancements, customer insights, and service opportunities.
• Maintain a positive, solutions-focused attitude and actively support a workplace culture of empowerment, accountability, and collaboration.
• Uphold commitment to excellence by consistently demonstrating professionalism, integrity, and respect in all customer and cross-department interactions.

Minimum Requirement:

• High School Education or GED is required.
• 1–2 years of related experience in a customer service capacity.

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.