Field Service Truck Specialist

Description

Heritage Industries, a leading name in the work truck and equipment industry, is hiring a Field Service Truck Specialist based in St. George, Utah. In this role, you will travel to client sites to perform service calls and repairs on a wide variety of work trucks and equipment; every job is a new challenge. We are looking for someone with strong communication and customer service skills, sharp diagnostic and troubleshooting ability, and a genuine sense of ownership over every job from start to finish. A hands-on understanding of hydraulic and electrical systems is essential, since much of the equipment we service comes from a wide range of manufacturers with little to no documentation available. An excellent driving record is required.

Heritage Industries gives you the hands-on feel of a small, close-knit team with the stability and resources of a large parent company behind you, with real room to build a long-term career.

Duties and Responsibilities

Safety and Compliance

• Understand and adhere to the personal responsibility of safety and work safely at all times; adhere to all company safety programs and policies and enhance the safety culture of the company.
• Comply with all DOT regulations, including obtaining and maintaining a DOT Medical Card to operate company field service vehicles.

Field Service and Repairs

• Perform services and repairs in the field on various makes and models of equipment, including Heritage, IMT, Stellar, Venturo, Miller, Mi-T-M, Boss, and others: cranes, welders, compressors (screw and piston), PTOs, pumps and variable pumps, and Miller EnPaks.
• Take ownership of client problems and provide solutions; consistently deliver a world-class customer experience.
• Order and return parts as necessary for each job performed.
• Maintain the field service vehicle and all company-provided equipment.

Scheduling and Documentation

• Schedule and maintain workload; consistently follow and adhere to the assigned work schedule.
• Maintain accurate daily timekeeping and thorough, high-quality technician notes/documentation on all diagnostics, repairs, and work performed, including daily reports, inspections, and timecards.
• Work out of town, overtime, and on weekends when necessary.

Teamwork and Development

• Work as a team, communicate effectively, and take ownership of assigned areas and tasks.
• Pursue Heritage-paid certifications such as MSHA, CDL, crane inspector, and air tank inspector training (not required of every technician); once certified, may be asked to take on those responsibilities.
• Performs other work duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Current Utah driver’s license and a clean MVR (no more than 1 moving violation if under age 25; no more than 2 if over age 25).
• Safety conscious with an excellent safety record; uses TRACK in all aspects of every job.
• Strong working knowledge of truck equipment hydraulics, electrical, and pneumatics, including the ability to read and interpret hydraulic and electrical schematics and diagnose issues without OEM documentation.
• Willingness to learn troubleshooting skills from other journeyman mechanics and to use tech support as necessary.
• Excellent communication and customer service skills.
• Excellent work ethic and self-motivation, with the ability to work safely with minimal supervision on customer job sites while maintaining thoroughness.
• Strong time management skills; accurately tracks daily time and maintains detailed, high-quality technician notes.
• Positive, team-first attitude; willing and able to learn new skills and adapt to changing environments.
• Has, or can obtain, all tools required for field service repair.
• Willing and able to work overtime and weekends when necessary.
• Basic computer skills and experience with Microsoft Office (Outlook, Word, Excel).
• Ability to travel: regular call-outs locally and throughout Utah, Arizona, Wyoming, Nevada, and Idaho.

Preferred

• Experience in the work truck industry, automotive, and/or truck equipment upfit, service, and repair; the more industry-specific knowledge, the better.
• Experience with field service and in-shop service operations.
• Experience with cranes (IMT, Stellar, Venturo, or similar), compressors, or variable pump systems.
• Understanding of CAN bus systems.
• Current MSHA certification.
• Associate or technical degree in automotive or diesel mechanics 

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

Requirements