Global Travel Card Specialist

Overview

The role of Global Travel Card Specialist is responsible for supporting the company's corporate card programs. This role involves managing corporate credit card operations, providing training and support for users, maintaining compliance with policies, and generating reports.

 

Application end date: Tuesday 3 November 2026

Responsibilities

• Manage the day-to-day administration of the global corporate card program, ensuring card issuance, maintenance, account updates, cancellations, and hierarchy management are completed accurately and in accordance with company policies.
• Analyze program performance data and spending trends to develop meaningful metrics, dashboards, and reporting for leadership. Identify opportunities to improve program efficiency, controls, compliance, and user experience.
• Serve as the primary point of contact for corporate card inquiries, issue resolution, technical support, and escalations, partnering with employees, leadership, card providers, and internal stakeholders to ensure timely resolution of issues.
• Act as the subject matter expert for the global card program, providing guidance on card policies, processes, controls, and best practices while supporting business initiatives and program enhancements.
• Develop, maintain, and deliver training and communication materials to educate employees and administrators on corporate card processes, policy requirements, and system functionality.
• Partner with card issuers, Accounts Payable, Travel & Expense, and Finance teams to ensure accurate billing, reconciliation, payment processing, and compliance with internal controls and contractual obligations.
• Support program governance and compliance activities, including audit requests, policy adherence monitoring, documentation maintenance, and implementation of process improvements to strengthen the global card program.

Qualifications

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field, or equivalent combination of education and experience.
• 3-5+ years of experience managing corporate card, travel & expense, accounts payable, procurement, or related financial programs.
• Experience working with global card providers (e.g., American Express, Visa, Mastercard, Citi, J.P. Morgan, HSBC) and corporate payment programs.
• Strong analytical skills with the ability to interpret data, identify trends, and develop meaningful management reporting and metrics.
• Experience with expense management systems such as Concur, SAP or similar platforms.
• Excellent problem-solving and customer service skills with the ability to effectively manage escalations and resolve issues.
• Strong written and verbal communication skills, with the ability to interact confidently with employees, leadership, suppliers, and external partners.
• Proficiency in Microsoft Excel, including data analysis, reporting, pivots, and dashboards.

Preferred Qualifications

• Experience supporting a global or multinational corporate card program.
• Knowledge of Travel & Expense policies, internal controls, audit requirements, and compliance practices.
• Experience developing and delivering training materials and end-user communications.
• Experience managing card program implementations, enhancements, or process improvement initiatives.
• Familiarity with payment technologies, virtual cards, digital wallets, and card program controls.
• Experience creating executive-level reporting and KPI dashboards.