Assistant Manager, Housing and Support Services ARC

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary

The ARC Assistant Manager of Housing and Support Services (HSS) Department provides employee supervision and oversight within the HSS Department to ensure staff and management have the resources available to better the lives of others. The incumbent will represent and apply the general philosophies and policies of the ARC to staff, clients, visitors, and other agencies, while assisting the ARC Housing and Support Services Department Manager in completion of assignments. The successful candidate will work to ensure that the ARC Program Department endlessly promotes the dignity and respect of the people we serve.

Program Participants of The Salvation Army ARC program are adult men who have experienced / are experiencing homelessness / addiction / mental illness. Experience working in this field is an asset.

This position reports to the ARC HSS Program Manager.

RESPONSIBILITIES: 

1. Management Support

• Report to and support ARC HSS Manager through all operational areas of ARC.
• Urgent situations arise that require the Assistant Program Manager to attend to the ARC without notice. It is imperative that that Assistant Manager be flexible and willing to meet urgent / emergency needs including last minute shift coverage.
• Create a safe, welcoming, and calming environment for everyone entering our facility. Stay observant of the environment and provide calming intervention as required to ensure the safety of everyone and policies are being respected.

2. Staffing

• Performs quality control of required documentation of all staff including caseworkers
• Assists Program Manager overseeing and facilitating training and orientation of new staff:
• Assists Program Manager establishing and implementing annual staff training and development plan, ensuring all staff obtain ongoing training required to achieve, maintain, and strengthen the level of skills, abilities, and competencies essential to their assigned duties and responsibilities.
• Assists ARC Program Manager to hire, train, and recruit personnel, volunteers, co-op and Practicum Students.
  • Assist ARC Program Manager in reviewing personnel requirements
  • In coordination with Human Relations Coordinator and Volunteer Coordinator, recruits’ staff and volunteers by attending and conducting information sessions / community engagement opportunities/presentations at Universities and Colleges, hiring fairs and other recruitment events and opportunities.

3. Supervision:

• Directly supervise ARC HSS Support Workers.
• Ability to set targets, analyses data easily, identify trends and act to improve employee performance.
• Maintain a professional yet compassionate relationship with staff and clients.
• Attends functions and events bringing awareness to ARC services / programs and establishes necessary linkages: (career fairs; college / universities; staff recruiting drives etc).
• Performs quality control on reports to maintain contractual expectation and consistencies.
• Collaborate with team / management in program evaluation and program development.
• Ensures all safety and security policies and procedures are carried out consistently.

4. Administrative/Other Duties:

• Scheduling, statistics, timekeeping, and all other administrative tasks as required.
• Assist finance department with THP payment tracking
• Track shelter, THP, and other pertinent data and maintain a variety of reporting requisites.
• Assist Program Manager seeking out and applying for applicable grant and funding opportunities.
• Completes statistical data / reports.
• Facilitates staff training / development workshops on an as-needed basis.
• May be assigned other related duties in any area of responsibility.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Education and Experience:

• BA in the human and social services field
• Equivalent experience in the community social services sector with working knowledge of community support agencies and resources will be considered.
• Comprehensive knowledge of current social issues related to homelessness, mental illness and drug addiction is essential.
• Class 5 Drivers License.

Skills and Abilities:

• 2-5 years of demonstrated leadership / supervisory experience.
• Experience working with marginalized populations is essential.
• A clear understanding of Statistical Terms and Concepts.
• Comprehensive knowledge in revising program Policies and Procedures.
• Skilled in problem solving and demonstrated strong analytical abilities.
• Strong leadership skills able to foster a healthy, positive environment for employees / clients.
• Demonstrated ability to work with challenging behaviors and stressful situations.
• Demonstrated ability to apply safe work procedures.
• Non-Violent Crisis Intervention training and First Aid Certification an asset.
• Naloxone training an asset.
• Ability to work independently.
• Ability to communicate effectively with clients and co-workers both verbally and in writing.
• Effective personal boundary setting skills with both clients and co-workers.
• Strong multi-tasking skills.
• Excellent written and oral skills.
• Strong interpersonal / people skills.
• Proficient with Office Suite, especially Microsoft Excel, emails, Social Media etc.

NOTE: A Federal Government “Enhanced Reliability” Security Clearance and Criminal Record Check are a pre-requisite to employment commencement.                            

Compensation:

The target hiring range for this position is $54,873.00 to $68,601.00 with a maximum of $82,329.00.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.