Information Host (Part-Time)

Works involves assisting visitors, tour guides/companies, school groups and other members of the public at the Information Desk area of the Visitor Information Center (VIC) and throughout the downtown area. Work involves being proficient in tourism-related knowledge of the City and St. Johns County, particularly events, attractions, restaurants, lodging, camping, recreation, geography and history. Serves as greeter to individuals visiting or calling. Work is performed under the general supervision of the Visitor Services Supervisor, Gift Shop Coordinator, or Visitor Services Specialist. 

• Exercises high standards of visitor and public relations.
• Maintains an excellent attitude toward visitors, management and other employees.
• Informs the public about the City’s history and historic resources.
• Advises and assists tour guides and visitors.
• Provides accurate information and directions regarding sites in the historic district as well as directions parking, restrooms, and other tourism-related areas, at the VIC or while walking the downtown area. 
• Keeps a daily log of all events and situations that occur in the VIC in a clear and concise format.
• Assists in cleaning and maintaining work area.  
• Empties trash containers, picks up trash and checks restrooms as required.
• Advises supervisor of problems.
• Maintains surveillance of Visitor Information Centers and visitors.
• Ensures all systems within the VIC are working properly, including but not limited to, fire system, burglar alarms, A/C, etc. 
• Reports any issues and concerns promptly to Manager and/or Assistant Manager.
• May assists Gift Shop staff with sales or stocking items when needed. 
• Stocks brochure racks and maintains areas around brochure racks.
• Maintains an adequate supply of information materials, notifying supervisor when supplies are low.
• Assists visitors with use of telephone, brochures, computers, and other sources in locating businesses, hotels, restaurants, etc. 
• Subject to shift work, weekends, overtime, or emergency call-in as required.
• Performs related work as required.

High school diploma or equivalent. Considerable experience working with the public, particularly in a tourism-related capacity. Ability to count and make accurate change. Basic personal computer skills. Driver's License Requirement:  NONE .

The physical demands representative of those that must be met to successfully perform the essential functions of this job. Although the position is clerical in nature it does require the employee to stand and move constantly; kneel, bend, and reach frequently; and able to move merchandise/inventory. Employee must have arm, hand, and finger dexterity in order to perform sales transactions and restocking duties; and be able to frequently lift or move items up to 15 pounds and occasionally lift or move items up to 30 pounds. The employee is constantly required to communicate and exchange information courteously, effectively, and promptly with the citizens, visitors and other City staff.