Consultant , Product Research

Description

We are seeking a Senior Analyst/ Consultant, Auto Product Design & Experience

 

Please note this is a 15/16 job grade range posting depending on the candidate experience and qualifications.

 

 

Shape how customers experience auto insurance, from first quote to renewal.

Every quote question, prefill decision, and midterm change affects whether a customer buys, stays, and trusts us. In this role, you’ll use data to improve those moments across new business and key in-force events, working directly with Distribution, Data Science, Risk Analytics, Underwriting, Technology, and Service.

What you’ll do

• Test and design quote flow improvements tailored to each channel’s strategy
• Find ways to use prefill data better, raising throughput and lowering expense
• Help improve risk classification into the quote experience by shaping question wording and flow, reducing friction. 
• Dig into how rewrites, rescores, and sensitive life events (such as bereavement endorsements) are handled, to cut premium leakage and improve retention
• Research competitors and turn what you learn into design recommendations that leadership uses

Why this role

• High visibility: your analysis directly shapes customer-facing decisions
• Broad exposure across Distribution, Pricing, Underwriting, Tech, and Service
• A path to deepen your product and strategy skills, not just analytics skills
• Opportunities to mentor and build leadership experience

You might be a great fit if you are

• Curious and comfortable working through ambiguity
• A Product Solutions, Underwriting, State, Delivery analyst who wants to move closer to the customer experience
• Skilled in Excel, PowerPoint, and SAS/Snowflake (or Emblem), with 3-4 years of relevant experience
• A clear communicator who can turn data into a recommendation
• A good partner across teams

Qualifications

• Bachelor's degree in mathematics, economics, statistics, or other quantitative field.
• Minimum 3 years relevant work experience, typically 4 years.
• Strong proficiency in Excel, PowerPoint, and statistical software packages (e.g., SAS, Emblem).
• Must have strong planning, organizational, analytical, decision making and communication skills.

 

Employees may apply for a new role after completing 12 months of employment in their current position.

 

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines.  For country-specific details, please consult your local recruiting / HR team.

Travel

10%