CSP Communications Supervisor - Statewide

• 100% In-person position

• 24/7 Rotating Schedule, working rotating shifts including nights, weekends and holidays

About the Job

The Dispatcher Supervisor oversees various aspects of daily operations in a regional communication center, ensuring smooth operations and personnel management. They handle critical incidents, maintain compliance, and ensure high-quality communication services.  They mentors and guides team members.  The Dispatch Supervisor requires quick and immediate decision-making.  During critical incidents, they are responsible for managing and orchestrating center resources.

Key Responsibilities 

• Lead, supervise, and manage personnel at the Regional Communication Center.
• Schedule Communication Officers and/or equipment to appropriate locations, according to service needs to meet organizational goals.
• Oversee all communications within the Regional Communication Center.
• Confer with customers/agencies or supervising personnel to address questions, problems, or requests for service and/or equipment.
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
• Mentor and supervise members through professional development and the attainment of their career goals.
• Investigate, document and provide necessary information on citizen complaints.
• Work with members to develop a comprehensive performance plan, conduct a mid-year review, and a final evaluation in accordance with current State of Colorado Personnel rules.
• Perform the functions as a Communication Technician as necessary.

Note, to be considered for this position, you must meet one of the following options for consideration.

Proven Experience, Knowledge, Skills

• Two years of relevant experience in Police Dispatch.

OR Education and Experience, Knowledge, Skills

• A combination of related education and/or relevant experience in Police Dispatch equal to two years.
• Completion of an authorized Communication Training Officer Program or equivalent will substitute for one year of the required experience.

Core Skills

• Supervisory Skills: ability to hold others accountable, how to handle violations of policy, do they have the skills to coach or mentor others, can they motivate a team behind a mission or goal, do they have a leadership presence?
• Oral Presentation Skills: communicating with the individuals they supervise; communicating with diverse groups of people, running team meetings, how would they handle a complaint on a police comm action?
• Resource Management: performing scheduling activities with low manpower, equipment functioning issues; do they know the resources they have available to them?
• Building effective partnerships with external and internal partners
• Decision Making: position requires quick and immediate decision making. Those decisions must be made with good judgment

Preferred Qualifications and Competencies

• APCO Supervisor Designation or NENA 911 Center Manager Certification must be obtained within 6 months of promotion 

Appeal Rights
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.  A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

• Applications are considered complete and accurate at the time of submission. Therefore, additional information may not be solicited or accepted after your application has been received.

• Closing Date: All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications may proceed to the next step. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. 

• Supplemental Question: Effective responses to Supplemental Questions will directly relate to your professional experience, career accomplishments, and views about organizational values and approaches, and how they relate specifically to this position and requirements as you understand them. Answers generated by AI-tools will typically be unresponsive.  

• Transcripts: An unofficial copy of transcripts must be submitted at the time of application should education be used as qualification. Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may prevent your application from moving forward in the selection process. 

• Military Veterans: If you are a military veteran you must submit a copy of your DD-214, Member 4 Copy, and VA disability letter if available/applicable at the time of application so we can determine if you are eligible for veteran's preference points. Military personnel who are stationed outside of Colorado may be eligible for this position by submitting the completed DD-2058 "State of Legal Residence" form. 

• Application Tips: For an overview of the State of Colorado application process and application tips, please view this video.  

• Resumes, Cover Letters, or other documents submitted will not be reviewed, assessed, or used in the initial stages of the comparative analysis (transcripts submitted to verify that the applicant meets either the education requirement or minimum qualification substitution are exempt from this).

• Notifications: All correspondence regarding your status in the selection/examination process will be sent via email to the email address listed on your application.  Include your current working email address on your application and check the email provided on your application frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from "state.co.us" and "[email protected]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

• Selection Process: After applications are screened for the Minimum Qualifications, CDPS intends to use the comparative analysis process outlined below. Pursuant to state personnel board rule, if there are 6 or few candidates who minimally qualify, said candidates may be referred directly to the Appointing Authority for a post referral assessment and/or consideration.

• Comparative Analysis Steps may include (dates are tentative and subject to change): 

  • Online Skills Assessment: November 2, 2026, two time slots available (10 am or 2 pm)