- Location
- Remote - Mexico
- Workplace
- Remote
- Department
- Customer Service
- Visa
- Not sponsored
Description
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
The Engagement Services Consultant (ESC), Integrations is a new, consultant-level role within Samsara's Engagement Services team in Customer Success. You will partner directly with our largest Enterprise customers in a focused, roughly three-month engagement to understand their operational processes, map how those processes connect to the Samsara platform, and translate that understanding into a well-defined, build-ready request for our Solutions Integration Services (SIS) team.
This role complements the Engagement Services Manager (ESM) and SIS teams. It ensures every integration request reaches SIS with validated requirements, aligned stakeholders, and documented processes. This role can be office-based or fully remote.
This is a remote position open to candidates residing in Mexico
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role, you will:
. Discover and define processes (weeks 1–6)
- Run structured discovery with customer stakeholders to document current-state processes and systems.
- Facilitate workshops to map future-state process flows and identify where data must be sent, received, or transformed.
- Build a systems and API inventory covering data volumes, authentication constraints, and regulatory or data-residency considerations.
- Engage SIS early for lightweight feasibility checks so blockers surface before build.
- Package requirements (weeks 6–10)
- Turn findings into a prioritized requirements package: use cases, field-level data mappings, success criteria, and open risks.
- Validate the package with customer stakeholders and the internal account team (CSM, ESM, Sales Engineer).
- Complete and submit the SIS Request Log so scoping starts from a validated baseline.
- Hand off and transition (weeks 10–12)
- Join the initial SIS/ESM scoping meeting to preserve context and answer requirements questions directly.
- Support the ESM during SOW drafting where scope or customer intent needs clarification.
- Formally close the discovery engagement once SIS and the ESM confirm the request is ready for build, with documentation handed off in full.
Ongoing
- Track engagement status, milestones, and timelines in Salesforce and Compass.
- Maintain a library of discovery templates and playbooks by integration type, and share lessons learned with the teams that originate requests.
- Champion Samsara's cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team.
WHAT SUCCESS LOOKS LIKE
- Speed - Short time from kickoff to a request SIS accepts without further scoping clarification
- Quality - Requests that need no rework during SIS and ESM scoping.
- Cycle time - Faster path from Request Log to signed SOW compared with baseline.
- Customer experience - Strong discovery-phase CSAT and feedback from Enterprise stakeholders.
- Portfolio impact - More Enterprise accounts moving from an unscoped integration need to a signed, in-build SIS project each quarter.
Minimum requirements for the role:
- 7+ years in a customer-facing consulting, business/systems analysis, solutions consulting, or implementation role, ideally in enterprise SaaS or IoT software.
- Experience running structured discovery with enterprise customers: stakeholder interviews, current- vs. future-state process mapping, and requirements gathering.
- Working understanding of APIs and system-integration concepts; comfortable in technical conversations without needing to write integration code.
- Strong facilitation, synthesis, and documentation skills, with the ability to turn cross-functional conversations into an actionable requirements document.
- Track record managing multi-month, multi-stakeholder engagements independently, with ownership of timeline and quality.
An ideal candidate also has:
- Experience with integrations involving fleet/telematics, ERP, WMS, TMS/dispatch, HRIS, or fuel-card systems.
- Familiarity with Salesforce and services/project-tracking tools.
- Background as a Solutions Consultant, Sales/Solutions Engineer, Professional Services consultant, or Business/Systems Analyst.
- Experience supporting Mexico and broader LatAm Enterprise accounts.
YOUR FIRST 90 DAYS
- Shadow the ESM and SIS teams on 2–3 active integration engagements to learn the Request Log, scoping, and SOW process end to end.
- Complete SIS Office Hours and Request Log training, and review prior SIS project documentation for common integration patterns.
- Take ownership of a first discovery engagement with an Enterprise account, with an ESM as coach.
- Deliver a first fully validated requirements package and SIS Request Log independently by the end of the quarter.
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.