Senior Analyst – Data and Reporting, Customer Operations

Role and Responsibilities:

• Develop models and analyze complex data with attention to trends, patterns, and statistical relevance
• Derive and present data-driven insights that tell a “story” with appropriate data visualizations 
• Track and provide detailed analysis for a set of Key Performance Indicators, identifying trends and key drivers of results
• Maintain standard reporting across multiple teams and metrics, including forecasts and progress to plans
• Consolidate information into cohesive written summaries for use in executive management updates
• Evolve, or design, build and maintain reporting tools, models, visualizations and dashboards that uncover opportunities and drive strategic decision-making 
• Develop and standardize analytical methodologies to improve our team’s operational processes
• Ensure data integrity and partner with appropriate cross-functional teams to problem solve any data discrepancies or gaps
• Provide ongoing operational support and one-off data pull requests for initiatives across the Customer teams

Essential Qualifications:

• 4+  years of work experience in data analytics, management consulting or another quantitative role
• Advanced Excel skills, and proficiency in SQL and ability to perform complex modeling with large volumes of data
• Advanced experience using tools including Salesforce and Metabase for reporting, data modeling and data visualization
• Data-driven, detail-oriented individual who is passionate about uncovering the true drivers of a business
• Analytical mindset with demonstrated ability to work through complex, ambiguous problems using data
• Ability to translate data into a clear story with key insights; presents data in a clear and concise manner, both written and orally
• Self-motivated, curious, and rapid learner who is comfortable working in ambiguity
• Thrives in a fast-paced and dynamic environment
• Highly organized and collaborative; able to work with cross-functional stakeholders and multiple deliverables at any given time
• Strong interpersonal, verbal, and written communication and presentation skills
• Experience with SAAS metrics, B2B experience a plus
• Previous startup experience strongly preferred
• Bachelor’s or Master’s degree in Statistics, Mathematics, Engineering or related field

Salary:

Best in Industry standard

Location:

Bangalore