- Location
- Gurgaon, India
- Department
- Operations
- Seniority
- Manager
- Experience
- 3+ years
- Source
- Keka
Description
About the Role
We’re looking for a high-ownership E-Commerce Operations Manager to lead and optimize end-to-end operations across Quick Commerce, D2C, and Marketplace channels.
This role sits at the intersection of supply chain, technology, and customer experience — ideal for someone who can combine strong execution with data-driven decision-making in a fast-scaling environment. You will play a key role in ensuring operational excellence, inventory efficiency, and seamless order fulfillment across all channels.
What You’ll Own
Multi-Channel Operations Excellence
- Drive end-to-end operations across Quick Commerce (Zepto, Blinkit, Instamart), D2C (Shopify/App), and marketplaces (Amazon, Flipkart, Myntra, etc.)
- Ensure high service levels through strong control on fill rates, OTIF, dispatch timelines, and customer experience metrics
- Identify and solve operational bottlenecks across the order lifecycle
Inventory & Supply Chain Optimization
- Own inventory planning across warehouses, dark stores, and marketplace FCs
- Build efficient replenishment strategies using demand forecasting and sales velocity
- Minimize stockouts and overstock through smart allocation and inter-channel balancing
Order Fulfillment & Logistics
- Oversee order processing, dispatch, and last-mile delivery via logistics partners
- Optimize SLA adherence, reduce RTOs, and improve delivery success rates
- Manage reverse logistics, returns classification, and inventory reintegration
Marketplace & Platform Management
- Manage marketplace operations including listings, FBA/FBF inventory, and account health
- Drive operational compliance across platforms (labeling, packaging, QC norms)
- Resolve claims, chargebacks, and reconciliation issues with platform partners
Vendor & Stakeholder Management
- Collaborate with vendors for procurement, PO planning, and supply continuity
- Maintain strong coordination with warehouse, finance, and customer support teams
- Drive vendor performance through structured tracking and accountability
Financial & Compliance Control
- Ensure accurate reconciliation across orders, payments, and vendor invoices
- Maintain GST compliance, documentation accuracy, and audit readiness
- Partner with finance on payment cycles, cost tracking, and reporting
What We’re Looking For
- 3–6+ years of experience in E-commerce operations, supply chain, or fulfillment
- Strong exposure to D2C, Quick Commerce, and/or marketplace ecosystems
- Hands-on experience with Shopify, Amazon Seller Central, Flipkart Seller Hub, or similar tools
- Solid understanding of inventory management, logistics, and reconciliation processes
- Highly analytical with a problem-solving mindset and bias for action
- Ability to thrive in fast-paced, high-growth environments
Skills
ComplianceInventory ManagementProcurement