Executive Director Portfolio Management - Professional Services

Toshiba Global Commerce Solutions is seeking a Executive Director of Portfolio Management for Professional Services to lead the strategic definition, execution, and financial performance of a global portfolio of professional services spanning consulting, implementation, custom software development, integration, modernization, and managed services. This role owns the portfolio vision and strategy, P&L performance, and cross-functional leadership needed to drive business results and support Toshiba Global Commerce Solutions’ retail customers worldwide.

Qualifications

• 18+ years of progressive experience in Professional Services or Product Management.
• 10+ years of Personnel Management.
• Bachelor’s Degree preferred; degree emphasis in Business, Marketing, or Software. (Equivalent combination of education and experience acceptable)
• Dynamic, articulate, energetic, and self-starter personality with demonstrated ability to translate industry and customer insight into executable strategic vision.
• Strong demonstrated ability to translate business requirements into services solution definitions based on market analysis, retail industry trends, and voice of the customer, including competitive analysis, complementary solutions, consumer trends, and an understanding of retailers’ business needs.
• Strong ability to bring services to market via a Product Management lifecycle process, driving solutions from concept to delivery by coordinating across functional areas to plan, deliver, market, sell, and support.
• Experience managing multimillion-dollar services portfolios within SaaS, cloud, enterprise software, retail technology, or digital transformation environments.
• Proven results-driven individual with strong analytical, financial, and business acumen, with experience forecasting and managing Professional Services revenue and profitability.
• Executive-level presentation and communication skills in both client-facing and internal situations, with the ability to articulate industry and operational insights clearly and persuasively to all levels of executives and management, translating information to audience-appropriate levels using oral, written, and presentation skills.

Additional Skills

• Familiarity with retail technology, POS, or commerce platforms is a plus.

Major Responsibilities

• Build a portfolio of professional services that aligns with TGCS software and services strategy to achieve business objectives, customer commitments, and portfolio revenue and profitability growth.
• Establish strategic direction, define target markets, gather market research and service definition requirements, and conduct financial modeling and evaluation.
• Drive services to market and financial success by developing and executing a go-to-market plan for each service and working across marketing, sales, and delivery.
• Drive the launch of new services and equip regional sales and services teams with the necessary tools to win in the market.
• Manage services financials from resource planning and capacity management to signings, revenue, and profitability to optimize utilization, delivery quality, and customer outcomes.
• Collaborate with delivery and marketing teams within TGCS to bring services to market and drive business results.
• Help build relationships with strategic global customers.
• Deliver thought leadership in engagements with press and analysts through compelling messaging and value propositions.
• Work closely with the TGCS leadership team to expand the market opportunity and scale of the business.
• Deliver results through knowledge of the retail industry, TGCS strategy, and the competitive global landscape.

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ABOUT THE COMPANY 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.  

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.  

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO 

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation. 

DIVERSITY, EQUITY & INCLUSION 

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. 

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)