Business Operations & Performance Manager

Position Purpose

The Operations Manager is responsible for driving consistent, efficient and scalable execution across installation operations. This role leads operational planning, sales forecast, capacity and resource planning and continuous improvement initiatives to ensure installation teams deliver projects safely, on time and within budget.

This role works closely with sales, project management, engineering, procurement, finance and field installation teams.  The Operations Manager ensures that forecasted sales opportunities are converted into actionable operational plans; identifies risks and constraints early; and improves operating processes to support profitable growth and customer satisfaction.

Key Responsibilities

• Partner with sales leadership to review installation sales forecasts, pipeline opportunities, awarded work and anticipated project start dates.
• Responsible for maintaining accurate sales forecasts and implementing action plans to mitigate forecast risks where necessary.
• Responsible for the tracking and proactive management of variation orders (VOs).
• Establish and maintain operating rhythms that support reliable project mobilization, execution, handover and closeout.
• Responsible for the sales-to-project handover process, ensures that critical contract obligations and other need-to-know information are transferred accurately and in a timely manner.
• Responsible for the project-to-service handover process, ensures that all documentation and site knowledge are transferred accurately and in a timely manner.
• Lead regular sales and operations planning (S&OP) or demand planning reviews with key stakeholders.
• Define, track and report operational KPIs for installation operations.
• Support consistent implementation of standard operating procedures, project controls and best practices across installation operations.
• Own the deployment of global initiatives and ensure adoption by the field teams.
• Analyze operational processes, performance data and recurring issues to identify root causes and improvement opportunities.
• Lead continuous improvement initiatives that improve operational processes that have impact on areas such as productivity, work quality and profitability.
• Actively review and implement technology tools to improve the efficiency and effectiveness of the installation operations team. 

Qualifications

• Bachelor’s degree in Operations Management, Business, Engineering, or a related field; equivalent experience may be considered.
• Minimum 10 years of experience in business operations, planning, business controllership or a similar operational environment.
• Demonstrated experience with demand planning, sales forecasting, capacity planning, resource management or S&OP processes.
• Experience managing or supporting installation/ project operations in a multi-project, customer-facing environment.
• Experience using operational systems, project management tools, ERP systems and reporting/ dashboard platforms.
• Lead, Six Sigma, project management, or continuous improvement certification is preferred.
• Strong communication, presentation, and cross functional collaboration skills.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.  We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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